Associate Key Account Manager

Lytx•Framingham, MA

9d•$90,000 - $90,000

About The Position

Associate Key Account Managers (KAM) play a critical support role in managing strategic customer relationships within a defined territory. Working closely with a Senior Key Account Manager, you’ll help drive customer engagement, coordinate account activities, and contribute to revenue growth under a shared quota model. You’ll be selling into our installed client base and working alongside our Senior KAMs to support customer renewals and contracts to find and close expansion opportunities. You will partner with a cross-section of internal stakeholders to drive the resolution of client issues. You’ll also be a key member of the team migrating our current enterprise clients to the latest Lytx Hardware and SAAS products. If you love building relationships, solving problems, and selling into an existing client base, we would love to hear from you!

Requirements

Minimum of 3 years of sales experience
You are knowledgeable, have strong interpersonal skills and the result-oriented mindset required to outperform quotas and close deals that set the deployment team up for success
You are outstanding at building relationships with clients and colleagues
You have a strong drive to succeed and a “can-do” attitude
You can think logically, communicate clearly, and are well organized
You are a continuous learner and love sharing best practices and optimizing existing processes
You are self-reliant with ability to provide recommendations to leadership
You like to partner cross-functionally with stakeholders to solve complex challenges
You are comfortable with ambiguity and can continuously evolve with a fast-growing company
Experience organizing and managing multiple account assignments in a high-volume environment
Ability to travel (up to 25%)

Nice To Haves

Experience in telematics industry or related SaaS solutions including applications in commercial transportation is a plus

Responsibilities

Assist the Key Account Manager in the execution of strategic account plans and customer engagement strategies.
In coordination with the KAM, identify expansion, upselling, and cross-sell opportunities aligned with customer goals and product roadmap.
Coordinate meetings, follow-ups, and documentation across key accounts.
Maintain Salesforce hygiene and ensure accurate tracking of account activities.
Partnering with the lead KAM in territory to drive and close expansion, upgrade, and renewal opportunities in our current enterprise client base to achieve a combined quota.
Identify upselling and cross-sell opportunities aligned with customer goals and product roadmap.
Build rapport with mid-level stakeholders and support relationship development.
Respond to customer inquiries and ensure timely resolution of issues in collaboration with internal teams.
Partner closely with Customer Success, Technical Support, Marketing, Product, Billing and Order Management to solve client challenges.
Support the lead KAM in the selling process with increasing opportunity complexity, such as >6 months Sales Cycles and multiple decision makers
Measure account health through product adoption and usage metrics to ensure ROI deliver value.
Help KAM prepare and present quarterly business reviews (QBRs) and strategic updates.
Other duties as assigned