Ipipeline-posted 9 months ago
Full-time • Entry Level
Exton, PA
Professional, Scientific, and Technical Services

As a global market leader, iPipeline combines technology, innovation, and expertise to deliver ground-breaking, award-winning software solutions that transform the life insurance, financial services, and protection industries. With one of the industry's largest data sets, we help advisors/advisers and agents to transform paper and manual operations into a secure, seamless digital experience - from proposal to commission- so they can help better secure the financial futures of their clients. At iPipeline, you'll play a major role in helping us to provide best-in-class, transformative solutions. We're passionate, creative, and innovative, and together as a team, we continually strive to advance, accelerate, and expand the reach of our technology. We value different perspectives and are committed to creating an environment that embraces diverse backgrounds and fosters inclusion. We're proud that we've been recognized as a repeat winner of various industry awards, demonstrating our excellence and highlighting us as a top workplace in both the US and the UK. We believe that the culture we've built for our nearly 900 employees around the word is exceptional -- and we've created a place where our employees love to come to work, every single day.

  • Assist in configuring and maintaining Jira projects, workflows, custom fields, screens, and dashboards.
  • Support user management, including permissions, groups, and roles across Jira and Confluence.
  • Respond to basic troubleshooting requests, resolving issues related to Jira and Confluence usage.
  • Work with teams to document requirements and make minor process improvements.
  • Assist in creating automation rules within Jira to improve efficiency.
  • Help maintain Confluence spaces, ensuring proper permissions and structure for documentation.
  • Learn and support third-party integrations (MS Teams, GitHub, Salesforce, PagerDuty etc.).
  • Assist with system updates, plugin management, and testing before deploying changes.
  • Provide basic training and documentation to end users.
  • 1-3 years of experience working with Jira Software or Jira Service Management in an administrative role.
  • Familiarity with Jira configuration, including workflows, custom fields, and dashboards.
  • Basic understanding of Agile methodologies (Scrum/Kanban).
  • Experience with user management and permissions in Jira/Confluence.
  • Strong problem-solving skills with a desire to learn advanced Jira administration.
  • Good communication skills for working with technical and non-technical teams.
  • Bachelor's degree in IT, Computer Science, Business Systems, or related field (preferred but not required).
  • Experience with Jira automation rules and scripting (e.g., Groovy, PowerShell, Python).
  • Knowledge of Jira API and third-party integrations.
  • Competitive compensation and benefits package.
  • Opportunities for career growth.
  • Employee stock purchase plan.
  • 401(k) with company match.
  • Generous time off and flexible work/life balance.
  • Employee wellness program.
  • Awards and recognition program.
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