Associate IT Systems Specialist

Digital Pharmacist•Austin, TX

55d•Hybrid

About The Position

The Associate IT Systems Specialist will serve as the initial point of contact for all IT infrastructure for offices across the organization. Will engage in efforts with the IT Team to support users, optimize up time for systems, and manage desktops and machines for all users. Spends the majority of time on standard end user or IT support. This job is hybrid and will be based out of our HQ in Austin, TX.

Requirements

Basic knowledge of how to execute and improve the management of our IT infrastructure.
Hands-on IT Support experience in a production environment
Experience supporting Microsoft Windows 10+ and MacOS systems
Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, ICMP and TCP/IP protocols and applications
Experience with Cloud Infrastructures such as Google Cloud Platform, AWS, and others.
Experience with SAML/SSO solutions such as JumpCloud
Experience with Mobile Device Management
Experience supporting one or more Linux distributions
Ability to resolve technical issues effectively and efficiently
Excellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end users

Nice To Haves

1 - 2 years of experience in IT support for a business environment
Prior experience in the pharmacy industry

Responsibilities

Provide first line technical support to internal users
Monitor, manage, and administer network, end-point & security devices
Handle computer support, setup and user on- and off-boarding
Support VoIP phone systems
Google Workplace and Office 365 support
Participate in Security & Privacy operational reviews
Service authorization requests as assigned
Maintain support relationships with outsourced services and vendors as needed
Evaluate and recommend improvements to IT processes
Automate internal processes using scripting languages, Zapier, and similar tools
Continuous tool evaluation to align with best practices and innovation
Logs, alerts and event response
Other duties as assigned