Associate IT Support Specialist
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About The Position
As a U.S. Department of Energy (DOE) Office of Science national laboratory, ORNL has an impressive 80-year legacy of addressing the nation's most pressing challenges. Our team is made up of over 7,000 dedicated and innovative individuals! Our goal is to create an environment where a variety of perspectives and backgrounds are valued, ensuring ORNL is known as a top choice for employment. These principles are essential for supporting our broader mission to drive scientific breakthroughs and translate them into solutions for energy, environmental, and security challenges facing the nation. The Client Support and Engineering Services Group in the Digital Services Infrastructure and Operations Support Division at the Oak Ridge National Laboratory (ORNL) is hiring an IT Support Specialist! In this role, you'll provide end user support for over ten thousand Windows/Macintosh/Linux computers and mobile devices throughout ORNL. We support ORNL's executive staff encountering tier two computing issues. You will participate in the analysis, design, maintenance, and documentation of intermediate level information technology services for Windows and Macintosh computers throughout ORNL. Additionally, you'd lead IT technical programs impacting all ORNL staff including working across a broad variety of technology areas in an ITIL environment addressing incidents, problems, changes, and requests.
