Associate IT Service Desk Specialist
Santa Clara Valley Medical Center•San Jose, CA
477d•$79,146 - $96,208
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About The Position
The Associate IT Service Desk Specialist position at the County of Santa Clara involves providing first-level technical support for IT-related issues. Under supervision, the specialist will respond to requests for IT support, log problems, generate trouble tickets, diagnose and resolve issues, and escalate problems as necessary. The role emphasizes continuous improvement in customer support processes and practices, contributing to a culture of growth and well-being within the Technology Services and Solutions (TSS) department.
