Palo Alto Networks-posted 4 months ago
$66,000 - $106,500/Yr
Full-time
Santa Clara, CA
5,001-10,000 employees
Professional, Scientific, and Technical Services

As a member of our IT Desktop Support Team, you will be a key technical resource for our local and remote colleagues. You will leverage your multitasking abilities and expert communication skills to provide exceptional support, resolving a wide range of computer hardware and software issues. We are looking for an analytical and agile professional who thrives in a fast-paced, evolving environment and is dedicated to delivering timely and effective solutions.

  • Provide comprehensive IT support for all aspects of user account setup, system maintenance, software patching, antivirus management, and system imaging.
  • Perform break/fix support for both PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and other IT hardware.
  • Manage your individual workflow and ticket queue effectively using our IT ticketing system.
  • Follow standard operating procedures (SOPs) and escalate complex issues to senior staff when necessary.
  • Support mobile users on both iOS and Android platforms.
  • Develop and maintain productive, professional relationships with all users, including executive staff.
  • Participate in an on-call rotation for after-hours and weekend support as needed.
  • A strong service-oriented mentality, with excellent communication, interpersonal, and collaboration skills.
  • Technical experience with Windows 11, macOS, Google Suite, and Microsoft Active Directory.
  • Experience with system imaging, VPN, basic networking, and network connectivity, including 802.11x.
  • Demonstrated knowledge of PC and Apple hardware, as well as mobile devices (iOS/Android).
  • Recent experience using remote access tools such as MS Remote Desktop and Zoom to support a remote workforce.
  • Proficiency in using AI-driven tools (e.g., Copilot, Gemini) for both reactive troubleshooting and proactive automation.
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