Associate, Issuing Risk Operations

Airwallex • San Francisco, CA

1d • Onsite

About The Position

As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward-thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology. We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations. You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape. This role is based in San Francisco, CA

Requirements

• Background in card payment risk, fraud operations, account taken-over risk control or issuing dispute management within a high-growth FinTech or global startup.
• Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments.
• A strong sense of responsibility and a commitment to end-to-end solutions; you take pride in seeing a problem through to its final resolution.
• Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment.
• Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently.
• A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control.

Responsibilities

• End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability.
• Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns.
• AI-Driven Optimization: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency.
• Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth. Act as a seamless collaborator within our global network, adapting quickly to different types of cases, regional requirements, and fast product launches.
• Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimizing customer friction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees