Associate Install Manager

Andersen Corporation•Livonia, MI

31d•$77,255 - $119,745

About The Position

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you. Our Detroit team is looking for an Associate Install Manager to join our team. In this role you will Support Installation Manager(s) in leading the installation team, the project management team, the service team, and ultimately increasing the branch operating profit by increasing the effectiveness, as measured by first time through (FTT) and retail location remakes of individual sub- contractors and employees by providing coaching and training focused on improving installation process skills, product knowledge, service knowledge as well as installation and industry knowledge. Providing support for installation manager responsibilities.

Requirements

Four-year degree or an equivalent combination of education and experience.
Valid driver's license with acceptable accident and moving violation motor vehicle record.
A minimum of 5 years of work experience in the home improvement or other closely related field.
Computer skills and management of computer-based information.
Customer orientation.
Strong written and verbal communication skills.
Basic financial knowledge.
Providing performance feedback.

Nice To Haves

Knowledge of applicable building codes, preferred.
Previous work experience recruiting and managing independent contractors, preferred.
Ability to work and lead in a team environment.

Responsibilities

Ride-a-long field training. Complete a minimum (2) days of ride-along field training per week. Use a process of both observation and demonstration in the field to train. Debrief with installation manager(s) and document results. Providing performance feedback to improve overall installation, project management and service performance.
Analyze individual and team metrics to determine focus areas of training. Develop and deliver specific training to increase effectiveness within identified areas or improvement including-FTT rate, remakes, construction knowledge, service knowledge, installation knowledge and homeowner satisfaction.
Partner with branch leadership team on resolving open issues and identifying areas of improvement. Provide necessary training and support to continuously improve back office installation, project management and service processes and paperwork.
Partner with product knowledge experts in the development and delivery of monthly team meetings, product knowledge, installation knowledge and service knowledge training to increase departmental effectiveness and efficiencies.
Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate. Work closely with the Sales and Customer Process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
Lead the safety initiatives of the installation process associates to ensure safe practices are in place and are followed. Ensure that all regulatory required training is completed as appropriate. Participate as a team member on the CORO Safety Committee.
Ensure that all regulatory procedures and/or requirements impacting the installation process are met & other duties assigned by Supervisor.
Directly train, manage, and coach all employees (sub-contractor and internal) involved in the installation process.