Associate III
About The Position
Primary Purpose: The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. She will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into their existing wardroom. The Successful Individual will leverage their proficiency in retail to… Discovery: • Greet our guests with warm welcome, exuding confidence and knowledge about the product • Exhibit active listening and ability to ask high value follow up questions Explore: • Infuse brand and product knowledge to suggest and showcase products • Collaborate with the guest to offer styling advice and suggest add-ons to create a complete look • Use interpersonal savvy to interpret visual cues and overcome objections • Think creatively and suggest multiple ways and occasions to wear our products • Encourage the guest to step outside of their comfort zone and have fun with our products Close: • Guide the guest to purchase decision and facilitate check-out through relationship development and exhibiting product knowledge ensuring a seamless process • Reinforce and celebrate the guest’s choices and invite them to shop again soon Business Acumen: • Ability to drive results through customer connection Story tell and use product knowledge to connect with the guest, showcasing the ability to talk about the unique attributes of the product • Understand and embody the product landscape across all merchandise categories • Able to receive and give feedback in an honest and genuine manner • Perform operational tasks to ensure the business continues to run smoothly from keeping the stockroom tidy, to running the POS system
Requirements
- Professional selling skills
- Exceptional interpersonal and communication skills
- Prior experience in a similar retail environment
- Proactive ability to multi-task and prioritize
- Works well in a team environment
Responsibilities
- Greet guests with a warm welcome and product knowledge.
- Exhibit active listening and ask follow-up questions.
- Suggest and showcase products using brand and product knowledge.
- Collaborate with guests to offer styling advice and suggest add-ons.
- Use interpersonal skills to interpret visual cues and overcome objections.
- Suggest multiple ways and occasions to wear products.
- Encourage guests to step outside their comfort zone.
- Guide guests to purchase decisions and facilitate check-out.
- Reinforce guest choices and invite them to shop again.
- Drive results through customer connection.
- Use product knowledge to connect with guests.
- Understand the product landscape across all merchandise categories.
- Receive and give feedback.
- Perform operational tasks to ensure the business runs smoothly.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
