Associate II, Receivable and Collections

Nordson Corporation • Amherst, OH

44d • Onsite

About The Position

The Associate II, Receivable and Collections, is responsible for ensuring prompt and accurate collection of accounts receivable balances, timely processing of orders and invoices when exceptions to credit policy occur, and to ensure timely resolution to disputes and deductions. Position requires an individual who has sound problem solving skills, the ability to identify obstacles or issues and work both independently and in a team environment to develop and propose solutions.

Requirements

• Requires High School Diploma or GED; Associate or Bachelor degree preferred
• Minimum 2 years relevant experience is required with an Associate's degree
• Minimum 8 years relevant experience is required without a degree
• Strong background in commercial collections
• Professional and personable demeanor over the phone
• Superior written and verbal communication skills and interpersonal skills
• Superior organizational, decision-making and follow-up skills
• Ability to work independently with minimal supervision
• Ability to manage competing priorities through the use of outstanding time management and multitasking skills
• Ability to adjust to flexible environment
• General knowledge of changing economic conditions
• Ability to problem solve through technical and analytical analysis
• Strong skills in experience and improvisation through the use of innovative thinking
• Knowledge in use of personal computer and PC Software (Microsoft Office)

Nice To Haves

• Knowledge of SAP
• Experience in the Manufacturing industry a plus
• Outstanding customer focus including attributes of empathy, compassion and service orientation
• Passionate and high energy which can assist in selling future vision to customers
• Strong detail orientation, with focus on data quality
• Adaptability/flexibility which includes being open to change and conducting business differently
• Focused on continuous improvement and developing new skills
• Excellent process orientation which focuses on efficiency without losing sight of customer experience
• Savvy with technology which includes use of web-based platforms, case management, etc.

Responsibilities

• Make daily collection calls
• Conduct account research and analysis
• Document collection related activities for assigned accounts
• Interact with customers, both internally and externally to identify and resolve outstanding issues in a timely and professional manner
• Internal collaboration to resolve outstanding issues
• Credit hold management
• Dispute and deduction management
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees