Associate II, Production Operations

FIS

11d•Onsite

About The Position

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: Using both machine and manual procedures may receive, separate, process, pack and/or deliver in process work or completed work in a zero defect environment. Utilizes multiple data bases to record and track work, including verifying addresses worldwide, printing labels, verifying proper contents, issuing product, and documents work status. Identifies errors, returns, or exceptions and handles according to client specifications. Is the last point of verification to insure accurate output of client information. Shift Hours C- Shift (alternating weeks) Sat-Tues 5:45am - 5:00pm / Sat- Mon 5:45am - 5:00pm

Requirements

High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Experience
Demonstrated experience in production or office environment where accuracy and accountability are essential
Skills / Knowledge – Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity – Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
Supervision – Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Nice To Haves

Prefer 4 years fast production machine experience.

Responsibilities

Identifies and gathers required collaterals (e.g. inserts, forms, letters, card carriers, envelopes, labels, etc.) for assigned production job order; organizes according to priority and order of work to provide for efficient workflow and assembly.
Verifies amount/type of collateral against job order and delivers for change of control to production.
Initiates start-up and operation process for machine production (e.g. printing shipping labels, attaching cards to card carriers, sealing envelopes, etc.) of one-off or specialized requirements specified by the client and not ordinarily covered under Machine Operator duties.
Performs manual pre-work or specialty processes that are completed prior to automated/machine production (e.g. separating, packing, counting, loading, affixing labels, and scanning or issuing collaterals such as cards within a specific area of card processing, card shop, card vault, express mail, mail sort or specialty departments).
Records status of work in progress into a proprietary database, provides to leadership for sensitive item accountability and reviews level of compliance with applicable Service Level Agreements (SLA).
Understanding correct client specific standards for manual work to be processed and compliance with SLAs, inspects 100% of work in a zero defect environment.
Reconciles collaterals between completed, work in progress, and collateral inventory to ensure sensitive item accountability.
Learns and assists more experienced Manual Operators to serve as last touch point and quality review for outgoing finished products.
Operates various software systems used to track, review, access, and invoice clients for reimbursable work (e.g., labeling, postage, delivery, etc.).