Associate I, Sales Support

Nordson Corporation • Salem, NH

38d

About The Position

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary A Technical Sales Support role involves providing technical assistance to the sales team, troubleshooting customer issues, and ensuring that products meet client needs.

Requirements

• Education: A bachelor's degree in a relevant field, or a related discipline is typically required.
• Experience: 0-2 years of related experience in technical sales support or a similar role is often preferred.
• Technical Skills: Strong understanding of the technical aspects of the products being sold, along with the ability to explain complex concepts to non-technical customers.
• Communication Skills: Excellent verbal and written communication skills are essential for effectively conveying technical information to customers and team members.
• Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently.
• Customer Focus: A strong customer service orientation to ensure high levels of customer satisfaction.
• Team Collaboration: Ability to work collaboratively with sales, engineering, and other internal support teams to achieve common goals.

Responsibilities

• Technical Assistance: Provide quoting, technical advice and support to the sales team regarding product specifications, usage, and troubleshooting customer inquiries.
• Customer Interaction: Engage with customers to understand their technical needs and assist them in resolving product-related issues.
• Documentation: Prepare and maintain documentation on product specifications, usage guidelines, and troubleshooting procedures to support the sales team and customers.
• Collaboration: Work closely with sales representatives, engineering and other internal support teams to relay customer feedback and ensure that products meet market demands.
• Training: Conduct training sessions for sales staff on product features and technical aspects to enhance their selling capabilities.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level