Associate I- HR Service Center

Acrisure, LLC • Grand Rapids, MI

441d

About The Position

The Associate I - HR Service Center role at Acrisure is a vital position within the HR Operations department, focusing on enhancing the employee experience through effective onboarding, support, and communication. The role involves providing concierge-level service to employees and leadership, managing HR tasks, and collaborating with various partners to ensure seamless HR operations.

Requirements

• Associate degree or recognized equivalent of education and experience, required.
• 2+ years of experience working in an HR capacity preferred, Call Center experience preferred.
• Possessing a Bachelor's degree in HR (or related discipline of Business Administration) may be substituted for experience requirement listed above.
• Demonstrated skills in Microsoft Office Suite, MS 365 Teams, and HRIS Technology.
• Multi-state experience is a plus.
• Experience with Workday is a plus.
• Must be organized and detail-oriented.
• Demonstrates ability to collaborate and work effectively with others to create and foster a positive, team-oriented environment.
• Must have a high level of problem-solving capability.
• Self-motivated and driven with the ability to work independently.
• Demonstrates effective written and verbal communication.
• Demonstrates excellent time management and prioritization skills.
• Must exhibit attention to detail and commitment to a high level of accuracy.

Nice To Haves

• Experience with Workday is a plus.
• Multi-state experience is a plus.

Responsibilities

• Provides concierge service in daily communications with employees and leadership regarding their transactional Human Resources needs.
• Administers human resources tasks and activities to meet the unique needs of each Agency Partner.
• Initiates and supports electronic onboarding of new hires.
• Processes and tracks background checks and drug screens.
• Processes changes within HCM systems related to all areas of employment including core employee records, benefits, and payroll.
• Processes changes within information systems related to the setup of Acrisure Partners or business units and their unique data and processing needs.
• Populates, distributes, and collects employment agreement documents.
• Assists Acrisure Partners and/or employees with navigation and questions related to their HR employee self-service portals.
• Processes employment verifications in partnership with a third-party vendor.
• Reviews and interprets transactional data to resolve issues and propose process improvements.
• Audits and validates employee data.
• Supports Legal and HR Advisors with pulling basic record requests.
• Supports administrative or data entry needs for the HR Organization.
• Recommends process improvements, system enhancements, and alternatives based on Acrisure Partner needs.
• Assists with projects and supports priorities and initiatives within the Human Resources Team.
• Provides exemplary customer service in all encounters.
• Assists with training or knowledge transfer activities as needed.
• Remains informed of and adheres to compliance with all State and Federal human resource laws and regulations.

Benefits

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Offering hybrid work option
• Opportunities for Growth
• Educational Resources
• Generous time away

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree
• Number of Employees: 10,001+ employees