Associate I, Customer Service (Temporary)

Nordson•Amherst, OH

13h•Onsite

About The Position

Nordson Industrial Coating Solutions , a global leader in Industrial Coating Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. The Customer Service Associate is responsible for processing transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or electronically from internal and external customers for quotes, orders, and other inquiries. The hours for this role are 8:00a-5:00p, M-F, on-site at our Amherst, OH location.

Requirements

Associate or bachelor’s degree preferred.
One to two years of CSR experience preferred.
Experience with SAP ECC preferred
Previous case management system experience preferred.
Excellent written and verbal communication skills
Excellent organization skills
Excellent time management skills
Customer focused.
Collaborator
Detail Oriented
Self-motivated
Computer literate
SAP system knowledge
Able to work under pressure.
Maintain a high degree of professionalism when dealing with customers and associates.
Relevant experience in a customer service-related environment or a business environment is highly desired.
Office environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Complete requests received via phone or electronically from internal and external customers.
Accurately create and manage standard quotations, sales orders, returns, and other transactions in SAP in a timely manner according to established goals of the Customer Service Manager.
Answer inquiries regarding order status, order expedites, inventory availability, delivery status, and pricing.
Troubleshoot and help resolve customer complaints.
Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry.
Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment.
Conduct themselves in a way that fosters a positive, supportive, and professional work environment.
Identify opportunities to enhance and improve their daily tasks.
Base performance standards against established metrics to drive performance improvements.
Performs other duties as assigned.