Associate, HRSD ServiceNow Developer

BlackRock • Princeton, NJ

151d • $118,400 • Hybrid

About The Position

Company: BlackRock Financial Management, Inc. Job Title: Associate, HRSD ServiceNow Developer Location: 1 University Square Drive, Princeton, NJ 8540 Job Duties: Develop and modify HRSD (ServiceNow) workflows, catalogs, lists, business rules, UI components. Participate of the Technical Solution aspects of ServiceNow implementation specific to design, solution architecture, functional implementation, and evaluation of business needs. Research new feature enhancements and functionalities from ServiceNow. Develop configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting, and third-party software integrations by applying best practices. Maintain and enhance service portal customizations. Manage security roles, assignment groups and ACLs. Collaborate with team members to look for ways to continuously improve our enterprise platform related processes. Assess and manage annual platform release upgrade process.

Requirements

• Bachelor's degree (or foreign equivalent) in Electrical and Computer Engineering, Engineering, or a related field.
• 36 months experience in HR technology.
• ServiceNow implementation hands-on experience for HRSD, including case management, service portal, event life cycle management, agent workspace, advanced work assignment, reporting, and performance or platform analytics.
• Scripting experience in JavaScript, HTML, CSS and Angular JS.
• Experience configuring and updating HR profiles, HR COEs, HR Services, Service Catalog, Agent Workspace, Knowledge Management, HR Case assignment rules, HR advanced work assignment queues, creation of User/HR criteria, workflow and case notifications, Case SLAs and creating new flows.
• Experience creating ACLs and business rules, client scripts, UI policies, catalog client scripts, script includes and script actions.
• Experience configuring employee service portal, taxonomy topics, customizing service portal widgets and creating portal pages.
• Experience creating custom reports and dashboards using performance and platform Analytics.
• Experience with enabling and managing AI search within the platform.
• Creating custom and scripted Rest APIs and 3rd party integrations.
• Experience managing at least one ServiceNow upgrade.
• Collecting and understanding business requirements from non-IT stakeholders and translating requirements to ServiceNow solution capabilities.
• Experience assessing technical impact of new and custom solutions on platform performance and scalability.

Responsibilities

• Develop and modify HRSD (ServiceNow) workflows, catalogs, lists, business rules, UI components.
• Participate in the Technical Solution aspects of ServiceNow implementation specific to design, solution architecture, functional implementation, and evaluation of business needs.
• Research new feature enhancements and functionalities from ServiceNow.
• Develop configuration and customization including user interface, workflow administration, reports, data imports, integration, custom scripting, and third-party software integrations.
• Maintain and enhance service portal customizations.
• Manage security roles, assignment groups and ACLs.
• Collaborate with team members to continuously improve enterprise platform related processes.
• Assess and manage annual platform release upgrade process.

Benefits

• Strong retirement plan
• Tuition reimbursement
• Comprehensive healthcare
• Support for working parents
• Flexible Time Off (FTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree