Associate Help Desk Technician
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk aims to serve and support customers to ensure healthcare operations run smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will also perform password resets and login assistance for all Sanford employees, utilize knowledge resources for troubleshooting, and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement. Sanford Health is headquartered in Sioux Falls, South Dakota, has 53,000 employees, and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers, and nearly 1,500 active clinical trials and studies. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Good Samaritan, part of Sanford Health, is one of the nation’s largest nonprofit providers of senior care and services, serving 10,000 seniors and offering a full continuum of care.
Nice To Haves
- High school diploma or equivalent
- Associates’ degree in technology related field
Responsibilities
- Provide front-line technical support for all Sanford Health patients and employees
- Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance
- Perform password resets and login assistance for all Sanford employees
- Utilize knowledge resources for troubleshooting
- Escalate unresolved issues to next-level support
- Identify and suggest possible improvements to patient and employee experience
- Deliver exceptional customer service to all callers
- Engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
