Associate Help Desk Technician
About The Position
Job Summary Provide initial employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic support issues. Troubleshoot software and hardware issues on laptops, desktops, tablets, and/or smartphones. Log or record support tickets and/or cases. For more complex issues, transfer internal customers to second-level Help Desk Technicians. Incumbent is subject to overtime, callback, and on-call as required. REMOTE WORK is a possibility after Onsite training is completed. Perform other duties as assigned.
Requirements
- Call Center Experience a plus
- knowledge of Microsoft Office products
- Strong Customer Service Skills
- Minimum Required 2 years experience or educational equivalent of Associate's degree
- DRIVER'S LICENSE (CURRENT)
Nice To Haves
- 2 years experience or educational equivalent of Associate's degree
Responsibilities
- Provides technical assistance to computer system users.
- Solves problems dealing with a limited variety of concrete variables by interpreting written and verbal information and screen shots or other data supplied.
- Maintains current knowledge of hospital information systems, software, networks and telecommunications technologies.
- Uses standard tools, knowledge and experience to analyze, diagnose and resolve problems.
- Contributes to evaluation and maintenance of existing support documentation.
- Completes assigned goals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
