Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.SummaryThe Associate Help Desk Technician is responsible for providing first-level technical support to end users, ensuring timely resolution of hardware, software, and system-related issues. The primary goal is to maintain high levels of customer satisfaction by resolving issues efficiently and professionally. Key responsibilities include answering help-desk calls, logging, and tracking incidents, troubleshooting technical problems, and escalating complex issues when necessary. A strong focus will be placed on reducing repeat issues, improving documentation, and contributing to overall service desk performance. As an Associate Help Desk Technician, you will be the first point of contact for customers seeking technical assistance. In this role, you will handle incoming help desk inquiries, troubleshoot moderately complex hardware and software issues, and ensure timely resolution of problems to meet service level agreements. You will log and track all issues in the problem management system, analyze recurring problems, and recommend improvements to reduce call volumes. Additionally, you may provide guidance and mentorship to less experienced team members, contributing to a collaborative and customer-focused support environment