Associate Help Desk Support Technician

Sanford Health • Sioux Falls, SD

84d • $16 - $26

About The Position

The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.

Requirements

• High school diploma or equivalent preferred.
• Associates' degree in technology related field strongly preferred.

Responsibilities

• Provide front-line technical support for all Sanford Health patients and employees.
• Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
• Perform password resets and login assistance for all Sanford employees.
• Utilize knowledge resources for troubleshooting.
• Escalate unresolved issues to next-level support.
• Identify and suggest possible improvements to patient and employee experience.
• Deliver exceptional customer service to all callers.
• Engage in on-going training and development, including certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree