Associate Help Desk Support Technician
About The Position
Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint. Associate Help Desk Support Technicians will provide front-line technical support for all Sanford Health patients and employees. The help desk is here to serve and support our customers when they need it to ensure our healthcare operations runs smoothly. The Associate Help Desk Support Technician will serve as the first point of contact for Sanford MyChart patients needing login and technical assistance. They will perform password resets and login assistance for all Sanford employees as well as utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support. Technicians will identify and suggest possible improvements to patient and employee experience and deliver exceptional customer service to all callers. They will engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
Nice To Haves
- Associates’ degree in technology related field strongly preferred.
Responsibilities
- Provide front-line technical support for all Sanford Health patients and employees.
- Serve as the first point of contact for Sanford MyChart patients needing login and technical assistance.
- Perform password resets and login assistance for all Sanford employees.
- Utilize knowledge resources for troubleshooting and escalate unresolved issues to next-level support.
- Identify and suggest possible improvements to patient and employee experience.
- Deliver exceptional customer service to all callers.
- Engage in on-going training and development (including certification) to prepare them for next-level support and promotional advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
