Associate, Healthcare Access Management (ED)
About The Position
The Emergency Department (ED) Registration Associate plays a key role in supporting patient access and care delivery in the ED. This position is responsible for greeting and registering patients upon arrival, identifying the nature of their visit, collecting and verifying demographic and insurance information, and advising patients on next steps in the care process. The ED Associate ensures accurate and timely completion of patient records in compliance with Joint Commission standards, Department of Health (DOH) regulations, and hospital policies. Duties include answering and directing internal and external calls, paging on-call providers and hospital staff, and responding to emergency communication needs such as code calls and critical alerts. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced and high-stress environment. Regular interaction with patients, clinical teams, external agencies, and payers is required. Montefiore St. Luke's Cornwall (MSLC) is a not-for-profit hospital dedicated to serving the health care needs of those in the Hudson Valley. In January 2018, St. Luke's Cornwall Hospital officially partnered with the Montefiore Health System, making MSLC part of the leading organization in the country for population health management. With dedicated staff, modern facilities and state-of-the-art treatment, Montefiore St. Luke's Cornwall is committed to meeting the needs of the community and continuing to aspire to excellence. We are proud to be on Becker's Hospital Review as one of the 150 Great Places to Work in Healthcare, as well as being a Certified Great Place to Work. Visit https://www.greatplacetowork.com/certified-company/1379468 to learn what makes MSLC an exceptional place to work.
Requirements
- High School diploma or equivalent required.
- Ability to read, write, and communicate in English required.
- At least one year of medical office experience with frequent customer interaction required.
- Basic computer skills required.
- Must complete Non-Crisis Intervention Training on a bi-annual basis.
Nice To Haves
- Ability to also communicate in Spanish a plus.
- Previous patient registration or patient accounting experience preferred.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
