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Under the direction of the Chief Support Executive, the Associate Governmental Program Analyst (AGPA) reviews and responds to health care appeal letters, issues, and inquiries. The AGPA performs the more complex analytical duties and responsibilities that require the knowledge of Department regulations, policies and procedures, good judgment, and the ability to communicate effectively. The AGPA prepares correspondence, collects data, tracks information, monitors tracking systems, makes recommendations to management, and assists in ensuring that the institution has an effective process to monitor the follow-up actions and timelines identified in health care appeals. The AGPA supports the overall mission and immediate goals of the institution and performs duties as necessary to provide for better delivery of program services.
