ASSOCIATE GOVERNMENTAL PROGRAM ANALYST

State of California•Sacramento, CA

28d•Hybrid

About The Position

This is a re-post. If you previously applied, there is no need to re-apply as your application is on file and will be considered. Under direction of the Return-to-work Supplement Program Staff Services Manager I, the Associate Governmental Program Analyst (AGPA) is responsible for the case management of their files. The incumbent develops and implements case management strategies to effectively resolve and move each case to closure. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3. To be considered for this Associate Governmental Program Analyst (AGPA) job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1764 You will find additional information about the job in the Duty Statement.

Requirements

applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility
complete employment history on the application form (STD 678)
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete.
Application packets that do not include a SOQ or includes a SOQ that does not follow the required format, will be regarded as incomplete and will not be reviewed for further consideration in the hiring process.
You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete.
Name and Job Control number on the top-left side of document
1 page minimum/ 2 page maximum
Single spaced
Arial font
12 point
Number and state each question with the answer below:
Describe an example of a goal you were given (or set for yourself) and explain how you met or exceeded it. What steps or processes did you take to stay on track to achieve them, and what was the impact?
Describe a time when you anticipated potential problems that were significant to your unit and developed preventive measures. What was the potential impact to your unit and what was the outcome?

Nice To Haves

Knowledge of data collection techniques for research and tracking activities.
Knowledge of proper spelling, grammar, punctuation, and sentence structure to ensure written materials are complete, concise, and error-free.
Knowledge in the development and implementation of statewide policies and Workers Compensation procedures including participation in the rule-making process.
Proficient in use of database software, Microsoft Office: Word, Excel, Powerpoint, Teams, and Outlook.
Superb attention to detail.
Superb customer service skills.
Excellent analytical and research skills.
Excellent interpersonal and communication skills.
Excellent organizational and presentation skills.
Ability to communicate information clearly and concisely, in writing and verbally to audiences with varying levels of understanding.
Ability to exercise sound judgment when making decisions in accordance with program or work unit goals and objectives.
Ability to understand, interpret and implement laws and regulations associated with Return-to-Work-Supplement Program.
Ability to maintain confidentiality of information obtained through the course of completing assignments.
Ability to be flexible and work on multiple tasks simultaneously to ensure timely completion of projects and other work activities.
Ability to direct and guide customers and/or stakeholders on various State processes (e.g. websites, tools, programs, application processes) to provide information and/or resolve issues.
Ability to analyze situations and issues to make recommendations in order to gain efficiency and improve processes.
Ability to be flexible and work on multiple tasks simultaneously to ensure timely completion of projects and other work activities.
Ability to direct and guide customers and/or stakeholders on various State processes (e.g. websites, tools, programs, application processes) to provide information and/or resolve issues.

Responsibilities

responsible for the case management of their files
develops and implements case management strategies to effectively resolve and move each case to closure