Associate Gold Customer Service Representative Bilingual Spanish & English
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About The Position
Our Common Purpose is the guiding principle that exemplifies the way we behave at Liberty Mutual Insurance. It supports us and keeps us on track as we strive to achieve our business goals. It defines how we interact with our customers, agents, and each other to deliver the kind of exceptional customer experience that differentiates us from our competitors. We achieve our Common Purpose by demonstrating our Quality Standards of behaving with integrity, delivering expertise, showing care and compassion, and making things easy. This role is for candidates who are fluent in both English in Spanish, as this is a bilingual role servicing English-speaking and Spanish-speaking customers. The Gold Service program contributes to Safeco's position as a leader in the independent agency channel. Through Gold, we provide industry-leading expertise to help our independent agents grow and care for their customers 24 hours a day/7 days a week/365 days a year. Our support not only improves customer experiences but also allows agents to focus on other areas of their business, like promoting quality growth for Safeco. At the heart of growing our program is you - our valued employee! We are currently hiring for our class that begins June 2, 2025, for those who are unlicensed, or June 16, 2025, for those who hold the required insurance license. We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives must be flexible to work within the hours of operation, plus weekends and holidays. Paid Training: Attendance is critical to your success and therefore mandatory for the duration of training. Attendance and performance will be continually assessed throughout the training period. Training is Monday-Friday 10:00 AM-6:30 PM EST. Training lasts approximately 12 weeks.
