Associate Global Service Engineer - Indianola, Pa

Bayer CropScience Ltd•Indianola, PA

50d•$96,040 - $144,060

About The Position

The Associate Global Service Engineer acts as a critical liaison between the Global Service organization and Life Cycle Engineering (LCE) teams while supporting the New Product Development (NPD) teams. This role focuses on ensuring serviceability in the design of Bayer Radiology medical devices, leading the development of service documentation, and integrating field service considerations into product designs. Additionally, the [Title] monitors product reliability, the training of field service teams and drives process efficiencies to enhance overall service performance and customer satisfaction. The Global Service Engineering team is accountable for executing the overall service initiatives for each injector in the Radiology portfolio.

Requirements

Bachelor's degree or Associates Degree with 5+ yrs related experience
Experience in service, manufacturing or designing electro- mechanical systems. Design-for-manufacturing or service product development experience
Understanding and experience working with electro-mechanical systems including their controls
5+ years experience within a technical discipline, with knowledge across breadth of discipline and significant depth in one or more technical specialties
Engineering knowledge crossing into multiple technical disciplines
Excellent trouble-shooting, problem solving, analytical skills
Strong interpersonal skills (communication, networking, and multi-tasking)
Demonstrates skill in both analysis of complex problems and synthesis of solutions
Demonstrates excellent judgment in technical trade-offs and analyses
Ability to effectively summarize and communicate technical information to a broad international audience, accommodating individuals from different backgrounds and levels of expertise
Working knowledge and proven skills of PC computer operating systems including Microsoft office applications (Outlook, Word, Excel and PowerPoint)
Able to travel up to 10% for domestic and international business (Meetings, site visits, conferences).

Nice To Haves

Bachelor's degree in mechanical or electrical engineering.

Responsibilities

Contribute to the maintenance of medical equipment service documentation, including service plans, manuals, installation guides, and preventative maintenance procedures, for both new product development and sustaining products
Participate in the Design for Serviceability of Bayer Radiology medical devices, including gathering global service requirements and contributing to prototype builds to enhance repairability and replaceability
Support the development of service tools, kits, and processes for global field service teams
Support processes and tools development to enable trained field service personnel to install, troubleshoot, repair, and conduct preventative maintenance on Radiology medical devices
Monitor the reliability performance of fielded products, identifying quality enhancement opportunities through field service report analyses
Support the escalation process for field service and regional TAC teams to resolve issues and drive continuous improvement initiatives based on feedback
Identify and implement servicing process efficiencies to improve injector delivery performance metrics, such as mean time to repair and first-time fix rates
Support the Global Service organization's business and operational strategies during product development and lifecycle engineering initiatives
Interface with country/regional service leadership, technical assistance centers, and end-user customers to monitor equipment performance and product reliability
Collaborate with cross-functional teams, including NPD, LCE, Quality, Software, Cybersecurity, and Product Supply, to identify failure root causes and drive continuous improvement in product reliability and field service processes
Aids global field service implementation for hardware and software changes to enhance product reliability and customer satisfaction
Manage service master data tables to ensure effective field service processes (ServiceMax, SAP, Salesforce)
Initiate software package distribution to field service engineers and distributors through PassLink software manager as required
Attend weekly cross-product Lifecycle Engineering meetings to provide service perspectives on upcoming changes and their impact on the service organization
Assist CAPA and QIA corrective and preventative actions and conduct root cause analysis for service-impacted processes
Complete training and approvals per company and service policies, serving as a service approver in the PLM system for engineering changes.