About The Position

The position reports directly to the General Manager and involves portraying the company and brand with integrity while demonstrating outstanding leadership, customer service, and communication skills. The role supports the development and leadership of a high-performance team that drives sales and achieves comparable store results and profitability through effective training, coaching, and motivational activities. The individual will assist in monitoring day-to-day activities and the efficiency of the sales staff, serving as a role model for the team. Compliance with operational and company policies is essential, and the individual will play an active role in developing the sales team regarding selling tools, position growth, and progression. The position also involves building relationships with new and existing clients, creating a dynamic environment with high customer service standards, and maintaining store presentation and visual merchandising standards according to company directives. Additionally, the role includes supporting back-of-house operations such as inventory management, cleaning, maintenance, security, and communication systems.

Requirements

  • Bachelor's degree in Fashion or Business preferred.
  • Minimum of 5 years of experience in management, luxury experience preferred.
  • Full understanding of specialty retail, including clienteling and store operations.
  • Computer skills including operation of retail point of sale system, Word, Excel, and email.
  • Strong leadership, critical thinking, and problem-solving skills.
  • Strong verbal and written communication skills.
  • Ability to thrive in a high-paced environment and multi-task.
  • Positive, outgoing, high energy personality.

Responsibilities

  • Portray the company and brand with integrity.
  • Demonstrate outstanding leadership, customer service, and communication skills.
  • Support the development and leadership of a high-performance team.
  • Drive sales and achieve comparable store results and profitability.
  • Assist in monitoring day-to-day activities and sales staff efficiency.
  • Serve as a role model for the sales team.
  • Ensure compliance with operational and company policies.
  • Develop the sales team regarding selling tools and position growth.
  • Build relationships with new and existing clients.
  • Create a dynamic environment with high customer service standards.
  • Maintain store presentation and visual merchandising standards.
  • Support back-of-house operations including inventory and security.
  • Ensure optimum shrink results by enforcing security measures.

Benefits

  • Equal opportunity employer committed to inclusivity.
  • Reasonable accommodation for the interview or application process.

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What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

Education Level

Bachelor's degree

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