Associate gateway agent

C.H. Robinson•Des Plaines, IL

8d•$20 - $32•Hybrid

About The Position

C.H. Robinson is seeking an Associate Gateway Agent to join our Ocean Gateway team. The Associate Gateway Agent is an entry level role where you will be responsible for managing and operating the shipment lifecycle for assigned consolidations. This position involves the preparation, distribution, and maintenance of documents across various geographical regions. You will gain valuable experience by managing and overseeing tasks related to each shipment, as well as handling daily communication, reporting, and email management. Success in this role is achieved through a strong commitment to exceptional customer service and operational excellence. If you are eager to start your career in logistics and contribute to a dynamic team, we encourage you to apply for this exciting opportunity at C.H. Robinson. At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and support training. In this role, you will engage with peers on-site 5 days a week, igniting creativity and driving impactful results. Upon successful completion of your training, you will then switch to 2 days a week in the office, working the rest of the time from home. This role strikes the perfect balance between teamwork and autonomy.

Requirements

High school diploma or GED

Nice To Haves

Associate or bachelor’s degree from an accredited college or university in a related field
Proficient in Microsoft Office Suite of programs
Strong communication skills (written and verbal)
Demonstrated prioritization, time management, and attention to detail and accuracy skills
Demonstrated strong decision-making skills, problem solving and conflict resolution skills
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Values a diverse and inclusive work environment

Responsibilities

Master end-to-end international shipping processes, documentation, and terminology from purchase order to final delivery
Initiate, prepare, and assemble required documents for air, LCL, and FCL shipments
Process, distribute, and release accurate paperwork to carriers, customers, and agents on schedule
Execute and coordinate shipment tasks to meet customer SOPs, service levels, and compliance requirements
Create, maintain, and update shipments in Navisphere, ensuring complete, accurate data
Safeguard master consolidation integrity, including routing, eManifest status, master-level Incoterms, and documentation
Monitor milestones and proactively resolve exceptions to keep freight moving
Communicate clearly and promptly with overseas offices, agents, and vendors to ensure a smooth flow of shipments
Partner cross-functionally and promote a positive, supportive team culture

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities