Associate Field Service Representative - Las Vegas
About The Position
As the Associate Field Service Representative, you will perform independent and/or supervised on-site installations, preventive maintenance, and repairs of equipment. You will be responsible for maintaining customer satisfaction and providing both phone and on-site customer support. Also, verifying and approving the operational quality of Stryker systems and equipment. This is a field-based role centered in Las Vegas, NV and surrounding areas. The employee will travel (car or plane) up to 50% throughout Nevada and neighboring states to hospitals or surgery centers.
Requirements
- High school diploma or equivalent
- 3+ years of relevant experience
Nice To Haves
- Associate or bachelor’s degree, preferably in Engineering
- Previous experience as a technical field service professional or in a relevant capacity
Responsibilities
- Ensure the optimal operation of Stryker robotic systems and instrumentation through skilled troubleshooting, repair, and preventive maintenance
- Act as the primary liaison between our company and customers, addressing both technical and administrative needs with professionalism and expertise
- Play a key role in helping Stryker exceed financial goals and performance metrics by delivering top-tier service
- Provide outstanding service to ensure total customer satisfaction, fostering strong relationships that lead to contract renewals
- Work closely with Account Executives and MPS team members to identify and communicate potential sales opportunities and customer feedback
- Oversee and maintain field inventory, tools, test equipment, and technical documentation to ensure seamless service operations
- Independently schedule and perform preventive maintenance, engineering updates (ECNs), and technical upgrades as needed
- Support team members in other territories, assist at industry events, and train customers on equipment operation, software updates, and system maintenance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
