Associate Field Service Representative - Metro Detroit - Patient Transport

Stryker • Detroit, MI

317d

About The Position

As an Associate Field Service Representative, you are responsible for supporting a service territory and for the repair and delivery of equipment. You will perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades. With great attention to detail, you will utilize computer software to complete documentation, order parts, reference training materials, and more. You will present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships. While working mostly independently, you will also engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives. You are expected to adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

Requirements

• High School diploma required.
• Must be 21 years of age and possess a valid driver license with a good driving record.
• Basic electronic and mechanical aptitude.
• Willingness to work an extended work week including nights and weekends.
• Ability to move, set up, and demonstrate equipment weighing up to 75 pounds.
• Ability to follow and explain detailed instructions and procedures.
• Strong interpersonal communication skills.

Responsibilities

• Support a service territory and repair and deliver equipment.
• Perform quality control checks and preventative maintenance.
• Conduct global hold repairs and wireless upgrades.
• Utilize computer software for documentation and ordering parts.
• Maintain effective customer relationships to promote service usage.
• Engage in collaboration with teammates on Field Service projects.
• Adhere to Field Service metrics including hours, inventory accuracy, and documentation.

Benefits

• Autonomy and flexibility in work prioritization.
• Company vehicle and related expense coverage.
• Growth and development opportunities.
• Tuition reimbursement program for associates, bachelor’s, and graduate degrees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED