Associate Field Service Coordinator

About the position

At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services. Our OE Wiper operations has several plants globally serving the OE's with innovative wiper arms. As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together. Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!

Responsibilities

• Provide timely assistance and direction in management and completion of assignments (vehicle inspections, dealer surveys, etc.)
• Receive assignments from the OE, assign cases, log case information to EAA Service Associates, track acceptances and completions of assignments
• Prepare and provide required reports to clients
• Review SA availability lists and update map
• Schedule and dispatch field service technicians to customer locations
• Coordinate service requests and ensure timely response to customer inquiries
• Manage service orders, including opening, tracking, and closing them in a timely manner
• Provide technical support to field service technicians as needed
• Monitor field service activities to ensure quality and adherence to service standards
• Communicate with customers to provide updates on service status and resolve any issues
• Maintain accurate records of service activities, including parts used and time spent on each job
• Collaborate with other departments, such as sales and engineering, to ensure customer satisfaction
• Analyze field service data to identify trends, improve processes, and optimize service delivery
• Provide OE’s with quarterly reviews
• Setup onboarding trainings for new EAA Service Associates
• Setup trainings for EAA Service Associates for special projects
• Coach and assist other FC’s
• Ability to create work instructions for their role and special project

Requirements

• Strong organizational skills
• 1-3 years of project management or related field experience
• Proficient in Microsoft Office Suite
• Understanding of automotive systems and technologies

Nice-to-haves

• Courses or experience in project management and/or technical automotive operations

Benefits

• Comprehensive Benefit Offering – All benefits are effective DAY 1!
• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability (after 30 days)
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, powertools, thermal products like tank-less water heaters and more