Associate Field Engineering Specialist - Charlotte, NC

Roche • Charlotte, NC

124d • $54,100 - $100,500

About The Position

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success, and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

Requirements

• High school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• 2 years of experience repairing or servicing mechanical/system hardware and software, or networking/wireless networking.

Nice To Haves

• 4 year Engineering Degree in Biomedical, Mechanical, Electrical or related.
• Basic knowledge of electronics, electro-mechanical systems and information technology.
• Knowledge of basic chemistry.
• Ability to develop in-depth technically related troubleshooting skills.
• Good written/verbal communication, organization and prioritization skills.
• Effective customer service skills, including a positive attitude and helpful customer interaction.

Responsibilities

• Travel and demonstrate expertise as a technical repair and/or installation specialist for Roche assigned product lines.
• Ensure and maximize customer satisfaction with Roche equipment and related products.
• Promote effective, positive, and productive communication among teams.
• Manage customer accounts to promote goodwill, confidence, and credibility.
• Follow standard practices and procedures to install, maintain and repair Roche Diagnostics' equipment.
• Identify and analyze current problems and repairs, escalating when necessary.
• Schedule and perform preventative maintenance per department policy.
• Monitor customer equipment performance and respond to routine issues.
• Identify revenue-generating and cost-saving opportunities.
• Provide routine technical support to existing customers, including operator troubleshooting training.
• Complete and document all service and customer account-related reports in a timely manner.
• Maintain expenses within departmental guidelines and control inventory and company property.

Benefits

• Discretionary annual bonus based on individual and Company performance.

What This Job Offers

• Industry: Chemical Manufacturing
• Education Level: High school or GED