Associate Field Applications Engineer

Supermicro • San Jose, CA

76d • $86,000 - $120,000

About The Position

The Associate Field Applications Engineer (FAE) will be part of a growing, dynamic, highly-focused team responsible for developing new or existing opportunities in the global IT market. The FAE will be required to work with customers from ground to executive-level, manage projects hand in hand with internal and external teams, and help grow the business whenever possible. Customer and solution focus, are two key factors for this position, as well as business continuity and support. The FAE must work with multiple departments to ensure new projects and existing projects are initiated or maintained towards customer requirements.

Requirements

• Bachelor's degree in engineering discipline required, Master's desirable; computer science, computer engineering and electrical engineering preferred
• 1+ years of related experience; Experience in Compute/Storage Server or Data Center or IT Infrastructure experience desired
• Highly technical problem solver who understands x86 system architecture, hardware and software interaction
• Strong debugging skills for CPU-based x86 and GPU hardware and has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Excellent communication skills and business sense required
• Solid HW system design and diagnostics skills
• Familiarity with Firmware, Linux, Windows and virtualization platforms is a plus
• Strong technical communication and leadership skills to lead investigations with engineers of multiple disciplines

Responsibilities

• Design and diagnose complex hardware systems with intel CPU-based x86 server and Nvidia GPU architecture
• Conduct reliability and safety inspections of x86 server racks and electronic systems during datacenter implementation to ensure optimal performance and compliance with technical standards
• Create and deliver technical documentation outlining system requirements, deployment procedures, and ongoing maintenance, serving as a subject matter expert for x86 CPU-based or GPU datacenter solution implementations
• Act as a subject matter expert to evaluate customer use cases, recommend x86 system design modifications, and architect datacenter solutions tailored to resolve specific customer challenges
• Design and build proof-of-concepts that meets or exceeds customer business needs
• Develop and review systems solutions, technical bid responses and presentations
• Work closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Some travel required (up to 25%)

Benefits

• Comprehensive benefits package
• Participation in bonus and equity award programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree