Associate, FCP Client Outreach

ING•New York, NY

10d•Hybrid

About The Position

As a KYC Client Outreach Expert, you are responsible for engaging daily exchanges with these stakeholders to ensure a smooth communication flow. You are in direct contact with our clients for collecting KYC relevant information, answering their KYC related questions and checking the accurate documentation received to allow the completion of the KYC reviews. Data quality is handled through duly collecting and storing all documents requested from clients in the internal system in accordance with the KYC Policy and all FATCA, CRS and ESR guidelines.

Requirements

Undergraduate degree, Graduate degree
4+ years of relevant experience
Excellent verbal and written communication skills with a client-first approach.
Requires experience in communication across different locations.
Strong ability to review and validate documentation with precision.
Skilled in managing multiple tasks and meeting tight deadlines.
Capability to identify issues, analyze their root causes, and propose practical and effective solutions.
Flexibility to adapt changes in regulations, processes and fast-paced environment.
Be on track with all the changes in KYC domain.
Ability to work well within a team, sharing insights and supporting colleagues to foster a collaborative work atmosphere, sharing team values and be a good fit to the team dynamics.

Responsibilities

Serve as the primary point of contact for clients, relationship managers and operational teams regarding onboarding, periodic reviews, event driven reviews and other possible outreach needs
Proactively reach out to clients via email, phone, or other channels to request required documentation and clarify outstanding items.
Collaborate daily with internal stakeholders (Front Office, Compliance, Operation Teams (KYC Analyst) to ensure alignment and smooth client experience.
Review and validate client documentation for completeness and accuracy before submission.
Clearly communicate regulatory requirements (e.g., KYC, FATCA, CRS, ESR) to clients, ensuring they understand the purpose and importance of each request.
Track and monitor client responses, escalate delays and send formal reminders to unresponsive clients.
Maintain accurate records of client interactions and documentation in internal systems, ensuring compliance with internal policies and regulatory standards.
Support continuous improvement initiatives by identifying pain points in the outreach process and suggesting enhancements.