Associate, Facilities & Operations

Fidelity Real Estate • Boston, MA

219d • Hybrid

About The Position

In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the company's hospitality mindset and responsible for meeting our global service standards. This role is located in Boston, MA, reports to the Manager, Facilities & Operations, and has a team of peers across the country and globe for support and camaraderie.

Requirements

• Undergraduate degree or 5 or more years of experience.
• Proven track record and interest in hospitality.
• Familiarity with the financial services industry and/or corporate real estate is valued.
• Excellent communication and social skills.
• Ability to multi-task and support unplanned work as needed.
• Demonstrate integrity, dependability, accountability.
• Ability to problem-solve through a collaborative, team-oriented approach.
• Proficiency with Microsoft Office suite.

Responsibilities

• Staffing of local Hospitality Hubs, the command center for site services and associate needs.
• Manage the daily requirements of the music program.
• Monitor texting application and email inbox that allows associates to easily contact the team for assistance.
• Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.
• Communicate upcoming events to associates and onsite service teams.
• Partner with other real estate functions to ensure quality building standards are met.
• Support for meetings and events and conference room administration.
• Contribute to documentation of operating procedures, training, and other resources as needed.
• Provide tours and navigational assistance for new associates and visitors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: Bachelor's degree