Associate Experience Manager, North America - Mars Veterinary Health

Banfield Pet Hospital•Tampa, CA

About The Position

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership. This role requires associated to work out of a MVH North America hub location in Vancouver, WA; Los Angeles, CA; Tampa, FL. Why This Role Matters: The NA Associate Experience Manager is a creative, strategic, and collaborative individual contributor with a big impact across Mars Veterinary Health (MVH) who will help design and scale global culture and engagement programs across our multi-segment Veterinary healthcare organization of 70,000+ associates. This role will play a key part in activating our company’s values, strengthening our inclusive and purpose-driven culture, and ensuring a consistent and meaningful experience for associates across all regions and functions. As a critical member within the People & Organization (P&O) team, you will lead enterprise-wide initiatives, partner across business units, and contribute to shaping how our people connect, grow, and thrive at work.

Requirements

Bachelor’s degree in Human Resources, Organizational Psychology, Communications, or related field; advanced degree is a plus.
7+ years of experience in employee experience, culture, engagement, HR, or organizational development.
Experience supporting or leading global programs across large, complex organizations; healthcare or mission-driven industries preferred.
Deep understanding of how to activate culture and engagement across a diverse workforce.
Strong project management, facilitation, and relationship-building skills.
Comfortable working across time zones and cultures with a collaborative, inclusive mindset.
Excellent communication and storytelling skills, both written and verbal.

Responsibilities

Program Development & Execution Design, implement, and scale global Mars Signature culture programs and initiatives that align with our mission, values, and business goals. Mars Signature Programs include Mars Associate Survey (MAS), Mars Volunteer Program (MVP), Mars Champions and Make the Difference (MTD).
Lead and manage key moments that matter (e.g., onboarding, recognition, culture campaigns, internal rituals, enterprise-wide celebrations).
Tailor programs to meet the diverse needs of associates across clinical, field, and corporate settings while maintaining global cohesion.
Engagement & Culture Activation Support the delivery of enterprise engagement surveys and associate listening strategies; help drive action planning and follow-up across teams.
Partner with Business Unit and regional P&O teams to localize engagement strategies and foster ownership of culture efforts.
Track program performance and continuously evolve based on data, feedback, and changing organizational needs.
Cross-Functional Collaboration Collaborate with P&O, Communications, Diversity & Inclusion, Talent Development, and Business Unit leaders to embed culture and experience in processes and initiatives.
Act as a culture ambassador and change agent—helping others connect their work to our shared values and purpose.
Communications & Storytelling Develop engaging communications, toolkits, and playbooks to support program awareness and adoption globally.
Highlight and celebrate associate stories that reflect and reinforce our culture.
Live and exemplify the Five Principles of Mars, Inc. within self and team.
Other job duties as assigned

Benefits

Competitive salary with paid time off & holidays so you can spend time with the people you love.
Medical, dental, and vision insurance for you and your loved ones.
Fertility and family-building assistance.
Paid Parental leave.
Practice Paid Basic Life Insurance.
Practice Paid Short- and Long-Term Disability.
Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
Commuter Benefits.
Legal Plan.
Health Savings Account & Flexible Spending Account.
Mental health support and resources.
Paid Volunteering.
Optimum Wellness Plans® for up to three pets.
Continuing Education allowance & MED hours for eligible positions.
Student Debt Relief (for full-time DVMs).
A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.