Associate Executive Director

Buckner International•Austin, TX

5h•Onsite

About The Position

We are seeking an Associate Executive Director to join our community committed to delivering outstanding service to our residents. As an Associate Executive Director, you will play an important role in overseeing daily operations, management and success of community health service programs including occupancy, personnel and finiancial management, implemenation of policies and procedures to remain in compliance with local, state and federal regulations; promote associate, member, and responsible party satisfaction in a way that meets or exceeds Buckner quality, service, and hospitality standards. Join our team and inspire happiness in the lives of others!

Requirements

Bachelor’s Degree in healthcare administration or in a related field preferred;
Requires prior healthcare administration or related field, including social work or nursing.
Requires advanced working knowledge of fundamentals of senior organization and administration, standards and regulations of senior living and all the laws applicable to the operation of each.
Requires proficient ability to speak, read and write English.
Requires ability to assist residents, navigate insurance, social service processes, medical/clinical circumstances, health status changes, and family communication.
Requires ability to be forward thinking and exhibit the highest ethical standards and an appropriate professional image.
Requires knowledge of regulation and guidelines pertaining to senior living communities; ability to read, analyze, and interpret complex legal requirements and guidelines.
Requires ability to respond effectively and appropriately to the most sensitive inquiries or complaints.
Requires ability to speak clearly and make self understood effectively in fact to face interactions; articulate with accuracy to speak on the phone.
Requires ability to hear and receive verbal instructions, answer phones, and communicate with people in situations with some background noise.
Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
Requires proficient ability to plan, administer, and report budgets.
Proficient working knowledge of budgetary management and development of policies and procedures required.
Requires ability to provide strategic and logistical planning and facilitate meetings and make presentations before the Board as required.
Requires ability to effectively manage personnel; requires administrative skills to include but not limited to staff selection, development, motivation, scheduling, and evaluation.
Requires ability to travel to various geographic locations and some overnight stays.
Requires ability to maintain confidentiality.
Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.
Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
Requires ability to walk, stand and sit, sometimes for prolonged periods of time. Requires ability to grasp, pull, push, carry or otherwise manipulate objects.

Responsibilities

Assists the Executive Director in managing community operations. May assist the Executive Director in the following: setting priorities, job assignments, monitoring department activities, communicating policies, evaluating performance, providing feedback, and coaching as needed. Acts in the role of Executive Director in his or her absence.
Assists Executive Director conducting regular rounds throughout the community to verify member needs are being addressed. Monitors first impressions of the community and associate work culture.
Assists Executive Director in verifying that consultants and other support resources are appropriately utilized.
Assists Executive Director in strategic planning and direction of community operations; evaluates results; identifies opportunities; initiates improvements and measures performance against objectives.
Continuously evaluates occupancy development programs and implements strategies to achieve occupancy goals.
Accurately prepares and reviews monthly financial reports; monitors budget performance and adjusts operations to achieve budget goals.
Reviews and evaluates existing policies, procedures and work methods by means of periodic program evaluation and implements improved work methods and procedures to ensure achievement of program objectives.
Sources, hires, supervises, monitors, evaluates and provides direction to direct reports, as needed. Provides for professional growth and development; develops and communicates annual goals and objectives; monitors and provides constructive feedback; conducts annual performance evaluations.
Assists, guides and supports department managers with coaching and leadership of their respective teams; approves hiring and termination decisions.
Participates in annual budget process. Develops and manages budget effectively. Manages program resources to ensure they are used efficiently and appropriately.
Conducts routine inspections of the community to ensure that established policies and procedures are being implemented and followed.
Assures that all community associates, members, and guests follow established safety regulations including fire protection/prevention, infection control, etc. at all times. Assures that all associates attend appropriate safety and organizational training as needed.
Leads or supports the QAPI program and ensures successful and positive outcomes.
Cultivates and monitors relationships with outside service providers, consultants, agencies and organizations to develop relationships to enhance the delivery of services to clients.
Ensures that the members’ rights to fair and equitable treatment, individuality, privacy and property and civil rights are well established and maintained at all times by all associates. Ensures that all members receive attention in a manner and in an environment that maintains or enhances their quality of life without violating the safety and rights of other members.
Reviews member complaints and grievances; makes written reports of action taken.
Serves as liaison to members, families, and community; speaks in public on behalf of community as directed.
Maintains compliance with all Buckner policies and procedures as stated now or as amended. Maintains compliance with all state and federal laws and regulatory requirements as stated now or as amended.
Conducts staff meetings regularly; attend and participate in staff meetings and training as required.