Associate Executive Director

Phoenix Senior Living•Baton Rouge, LA

About The Position

The Pearl at Jamestown is seeking a Associate Executive Director to join the team. RELATIONSHIP The Associate Director reports directly to the Sr. Executive Director. This role is focused on Operations and Sales. PURPOSE The Associate Director is responsible for assisting the Executive Director with the overall leadership and management of the community. This position promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors' lives we serve. Ensuring all dimensions (emotional, sense of purpose, physical, social, intellectual and spiritual) are incorporated into the services we provide and embrace. Responsibilities include but not limited to assisting in recruiting, hiring and training of associates in the community; completing staffing, scheduling, and daily reviews of timekeeping reports. Responsible for associate recognition and engagement, performance management and evaluations. Responsible for financial management and systems related business processes such as: Payroll & Human Resources Administration and information Monitoring /Process and Systems Financial Systems Close and Management Business Processes -Key Controls Technical / Professional Knowledge of Quality Assurance.

Requirements

Education: Bachelor's degree in Business Administration, Human Resources Administration, Accounting, Gerontology or other course of study that relates to service to the elderly and financial management, preferred.
2 - 3 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills
Must have demonstrated Leadership capabilities
Book keeping experience
Extensive knowledge and experience in Assisted Living industry and Dementia care
Demonstrated ability to schedule, orientate and train staff
Understanding of infection control procedures
Demonstrate the ability to Plan and Organize
Demonstrate the ability to Multi task and Manage Stress
Proficient in using MS Office
Understands and develops Personalized Service Plans
Understands advanced directives and end-of-life care
Understands and embraces the assisted living philosophy
Demonstrated knowledge of state regulations.
Proficient in using state audit compliance tools
Is proficient in time management skills and adherence to deadlines
Has exceptional grammar and documentation skills
Understands basic concepts of risk management
In an 8 hour workday, associate may stand / walk: Hours at one time: 0 - 2 Total hours/ day: 4 - 6
In an 8 hour workday, associate may sit: Hours at one time: 0 - 4 Total hours/ day: 4 - 6
In an 8 hour workday, associate may drive: 30-60 minutes, 1 - 2 times a week
Associate will support / assist: (Maximum lbs) Frequency: 50 lbs Occasionally: 150 lbs
Associate will lift / carry (Maximum lbs) Frequency: 40 lbs Occasionally: 70 lbs Height of lift: 3 - 4 feet Distance of carry: 30 yards
Associate will use hands for repetitive: Simple grasping, pushing, and pulling, fine manipulation
Associate should be able to: Bend: Occasionally Squat: Occasionally Kneel: Occasionally Climb:Occasionally Reach:Occasionally, 3 feet

Nice To Haves

Multi-department experience strongly recommended

Responsibilities

Resident Care Plans, organizes, develops, leads and assist the Executive Director with the overall management of the community in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations
Participates in Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices and ensuring they are occurring regularly according to Phoenix schedule
Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels
Participates with the FED and Program & Outreach Coordinator to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available throughout the day and evening with resident care associate participation
Partners with Food & Beverage Director, FED and POC to schedule and plan special event and ensure food & dining is properly incorporated into the appropriate dimensions of wellness
Understands the recognition of resident changes in condition, takes appropriate action
Participates in the facilitation of monthly resident Council Meeting
Participates in outside committees and organizations relevant to Resident Care and Alzheimer's/dementia care
Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders
Provides assistance to the Community Relations Director and Executive Director with communicating with prospective residents & family members about Phoenix's philosophy with regard to personalizing services and incorporating all dimensions of Wellness into our care and services provided
Implements guidelines, standards, and practices for Resident Care and programming
Implements and monitors ongoing quality improvement programs for resident services
Adhere to community budget and participates throughout the financial/budget process
Sets up ongoing procedures to collect and review information needed to assist with billing and accounting support services to meet business performance results, deadlines and reporting
Reviews monthly financial statements with the ED, implements plans of action for deficiencies
Participates in a support function for the ED in the managing/submittal process of monthly expenses and budget data, timely per Phoenix policies and internal business controls
Supports the ED in striving to improve profitability year over year in line with owner expectations
Supports the ED in following the key areas to ensure the community is: Meeting NOI/house profit expectations Meeting occupancy expectations Achieving and executing consistent labor schedules seven (7) days a week Driving ownership with the department leaders
Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities and program differentiation and implementation
Reviews, reads, notates, and initializes communication log to document and learn about pertinent information and any resident's physical and behavioral changes
Participates in risk management meetings
Responsible for developing resident schedules for bathing and laundry
Determines and implements activities geared towards leadership development among all associates. Is responsible supporting the ED with the onboarding and oversight of all department directors and focuses on decreasing turnover and increasing retention of solid talent
Assist with establishing career growth development plans for the department directors and provides guidance and support throughout their professional development
Partners in the delivery and participation in Phoenix Academy training and self-study programs during the required time-frame. Completes All Core Phoenix Academy, job specific and management training in the timeframe designated
Completes all training required by the state or other regulating authorities including ongoing training per regulation
Communicates regularly with families, physicians and all support services as appropriate
Ensures residents and families are educated about residents' rights
Consults Human Resources before terminating an associate
Creates and maintains a warm professional environment
Assures that all staff is fully informed on the answers to the most frequently asked questions by residents , families, and prospective families
Participates in regularly scheduled meetings with, Executive Director, department directorsand associates
Maintains appropriate communication with the Executive Director
Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
Proactively communicates trends, best practices and current assisted living events to all associates
Ensures compliance with state assisted living regulations
Participates in the creation and monitors community correction plans
Monitors the quality of care within the community
Remains updated and communicates state regulation changes to all associates
Ensures compliance with all state and federal regulations (i.e. OSHA)
Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan
Participates in the risk management programs
Assist ED and Department Directors with Interviews for all community positions
Assists with active recruitment of open positions
Participates in department directors development plans and/or action plans
Fosters department directors' growth
Takes corrective action and disciplines associates verbally and in writing if necessary
Provides input regarding Resident Care staff reassignments or terminations in coordination with Human Resources and Executive Director
Maintain the appropriate level of part-time staff and staff peak activity periods
Creates and maintains team member personnel information in appropriate systems
Ensure associates follow Federal, State, Local and Phoenix timekeeping policies in recording/punching hours worked
Processes payroll and follows established business processes and daily processing activities; submit accurate bi-weekly payroll by established schedule
Coordinates, maintains and updates associate benefit administration and is a resource to direct associates for answers and resolutions
Completes payroll reconciliation
Processes and manages unemployment and worker's compensation claims and updates claim activity as needed
Maintains training compliance records, performance appraisal records and ongoing data in the training tracking system
Strategizes with the Executive Director about best actions to take to address cluster business challenges
Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.
Assist the Executive Director in completing the annual budget
Understands and manages the department budget to include labor and other expenses and its impact on the community's bottom line
Reviews monthly financial statements and implements plans of actions around deficiencies
Process and submit monthly expenses and budget data timely per Phoenix policies and internal business controls
Understands the internal cost associated with all Phoenix resident care programs