Associate Executive Director

$70,000 - $75,000/Yr

YMCA - Pottstown, PA

posted 2 months ago

Full-time - Mid Level
Pottstown, PA
Social Assistance

About the position

The Associate Executive Director at the Greater Philadelphia YMCA is responsible for overseeing membership and program engagement strategies, ensuring high-quality service delivery, and fostering a collaborative environment. This role involves managing staff, developing programs that meet community needs, and maintaining fiscal accountability while promoting member satisfaction and engagement.

Responsibilities

  • Recruit, train, schedule, supervise and recognize a staff team that delivers on our mission through membership and program engagement strategies.
  • Assist with defining, delegating and oversight of branch membership & program committees.
  • Ensure annual chart of work, calendar, agenda and minutes published for each committee consistent with the Branch Board direction.
  • Attend all Branch Board Meetings.
  • Be accountable for revenue generation and expense controls and adherence to policies and procedures.
  • Effectively utilize resources in membership and program development, fund raising and planning.
  • Model, and teach, Listen First skills to create an environment of relationship development and a culture focused on the wants and needs of the members.
  • Develop and implement high quality programs that meet the needs of the community, engage members in Y activities and connect members to each other.
  • Foster relationships and collaborations to promote high quality programs and services.
  • Create a culture of accountability to ensure staff is engaged at all levels of the organization with the focus of providing 'great' experiences for all members.
  • Monitor trends and developments in membership engagement, relationship development, and retention strategies and staff competence to ensure that branch continues to deliver on key member impact results.
  • Serve as member of Membership Quality Team/Executive Operations Team, representing leadership in Association-wide programs, including staff supervision, program quality assurance and policy development.
  • Create a member-centered environment and build member engagement, involvement and connections.
  • Implement policies and procedures that ensure overall member satisfaction.

Requirements

  • Bachelor's degree in related field with a minimum of 5 years of related experience.
  • Experience working in a YMCA management position with direct responsibility for member service and program development.
  • Strong knowledge of and experience managing fitness, group exercise, aquatics programming, and family service activities.
  • Demonstrated success in membership/staff development.
  • Strong knowledge in fitness, group exercise and program development/innovation.
  • Experience in developing and motivating volunteers.
  • Demonstrated ability in fiscal management.

Nice-to-haves

  • Experience in a non-profit organization.
  • Certification in fitness or related field.

Benefits

  • Comprehensive benefits package including health, dental and vision insurance.
  • Paid time off.
  • Tuition reimbursement.
  • 12% company contribution to the YMCA Retirement Fund after meeting requirements.
  • 50% off programming including swimming lessons and childcare programs.
  • Free YMCA gym membership.
  • Employee referral bonus program.
  • Opportunities for continuing education and professional training and development.
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