Associate Executive Director

YMCA • Pottstown, PA

404d • $70,000 - $75,000

About The Position

The Associate Executive Director at the Greater Philadelphia YMCA is responsible for overseeing membership and program engagement strategies, ensuring high-quality service delivery, and fostering a collaborative environment. This role involves managing staff, developing programs that meet community needs, and maintaining fiscal accountability while promoting member satisfaction and engagement.

Requirements

• Bachelor's degree in related field with a minimum of 5 years of related experience.
• Experience working in a YMCA management position with direct responsibility for member service and program development.
• Strong knowledge of and experience managing fitness, group exercise, aquatics programming, and family service activities.
• Demonstrated success in membership/staff development.
• Strong knowledge in fitness, group exercise and program development/innovation.
• Experience in developing and motivating volunteers.
• Demonstrated ability in fiscal management.

Nice To Haves

• Experience in a non-profit organization.
• Certification in fitness or related field.

Responsibilities

• Recruit, train, schedule, supervise and recognize a staff team that delivers on our mission through membership and program engagement strategies.
• Assist with defining, delegating and oversight of branch membership & program committees.
• Ensure annual chart of work, calendar, agenda and minutes published for each committee consistent with the Branch Board direction.
• Attend all Branch Board Meetings.
• Be accountable for revenue generation and expense controls and adherence to policies and procedures.
• Effectively utilize resources in membership and program development, fund raising and planning.
• Model, and teach, Listen First skills to create an environment of relationship development and a culture focused on the wants and needs of the members.
• Develop and implement high quality programs that meet the needs of the community, engage members in Y activities and connect members to each other.
• Foster relationships and collaborations to promote high quality programs and services.
• Create a culture of accountability to ensure staff is engaged at all levels of the organization with the focus of providing 'great' experiences for all members.
• Monitor trends and developments in membership engagement, relationship development, and retention strategies and staff competence to ensure that branch continues to deliver on key member impact results.
• Serve as member of Membership Quality Team/Executive Operations Team, representing leadership in Association-wide programs, including staff supervision, program quality assurance and policy development.
• Create a member-centered environment and build member engagement, involvement and connections.
• Implement policies and procedures that ensure overall member satisfaction.

Benefits

• Comprehensive benefits package including health, dental and vision insurance.
• Paid time off.
• Tuition reimbursement.
• 12% company contribution to the YMCA Retirement Fund after meeting requirements.
• 50% off programming including swimming lessons and childcare programs.
• Free YMCA gym membership.
• Employee referral bonus program.
• Opportunities for continuing education and professional training and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree