Associate, ERP Support Services

PfizerCollegeville, PA
79d$66,500 - $110,900

About The Position

We are seeking a motivated and detail-oriented Junior Service Associate. This role provides an excellent opportunity to learn and grow while contributing to the stability and success of our technology landscape. The ideal candidate should have a basic technical background, problem-solving skills, and a willingness to develop expertise in operational processes.

Requirements

  • Bachelor's degree with any years of experience, or an Associate's degree with 4 years of relevant experience, or a high school diploma (or equivalent) and 6 years of relevant experience.
  • Basic understanding of IT concepts, customer service, or application support.
  • Strong problem-solving skills with a willingness to learn new technologies.
  • Good communication and teamwork skills.
  • Interest in developing skills in AI products, SAP, and other enterprise applications.

Nice To Haves

  • Basic awareness of the Software Development Lifecycle (SDLC) and data security concepts, with a willingness to learn and apply best practices.

Responsibilities

  • Learn about AI products with guidance from senior team members, while developing customer service and IT skills.
  • Help document support processes and add to the team's knowledge base.
  • Assist with tracking support activities and contribute to team improvement efforts.
  • Work closely with team members to spot opportunities for making processes more efficient.
  • Provide basic day-to-day support for global and regional applications in the portfolio.
  • Follow established Governance & Compliance processes with direction from senior colleagues.

Benefits

  • 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
  • Paid vacation, holiday and personal days.
  • Paid caregiver/parental and medical leave.
  • Health benefits to include medical, prescription drug, dental and vision coverage.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Industry

Chemical Manufacturing

Education Level

Bachelor's degree

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