Associate, ERP Support Services

Pfizer • Collegeville, PA

79d • $66,500 - $110,900

About The Position

We are seeking a motivated and detail-oriented Junior Service Associate. This role provides an excellent opportunity to learn and grow while contributing to the stability and success of our technology landscape. The ideal candidate should have a basic technical background, problem-solving skills, and a willingness to develop expertise in operational processes.

Requirements

• Bachelor's degree with any years of experience, or an Associate's degree with 4 years of relevant experience, or a high school diploma (or equivalent) and 6 years of relevant experience.
• Basic understanding of IT concepts, customer service, or application support.
• Strong problem-solving skills with a willingness to learn new technologies.
• Good communication and teamwork skills.
• Interest in developing skills in AI products, SAP, and other enterprise applications.

Nice To Haves

• Basic awareness of the Software Development Lifecycle (SDLC) and data security concepts, with a willingness to learn and apply best practices.

Responsibilities

• Learn about AI products with guidance from senior team members, while developing customer service and IT skills.
• Help document support processes and add to the team's knowledge base.
• Assist with tracking support activities and contribute to team improvement efforts.
• Work closely with team members to spot opportunities for making processes more efficient.
• Provide basic day-to-day support for global and regional applications in the portfolio.
• Follow established Governance & Compliance processes with direction from senior colleagues.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday and personal days.
• Paid caregiver/parental and medical leave.
• Health benefits to include medical, prescription drug, dental and vision coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree