Associate Enrollment Counselor
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About The Position
This position serves as primary counsel and one-to-one relationship builder to Capella's prospective learners, educating prospects about online degree programs, career outcomes, financing, and licensure matters, while helping to clarify key decision-points and solution alternatives which align with needs of the individual. ECs utilize consultative relationship building skills focused on a supportive and empathetic approach, a mastery of highly complex educational program offerings, and a strong achievement- orientation to promote Capella in a passionate yet transparent manner, ensuring we are meeting the needs of our learners. This role is responsible for counseling the prospective learner through the full lifecycle of the enrollment process. This entails initial relationship development, exploration of needs and personalized solution offerings, navigating the decision-making and application process, and asking for the business when appropriate in addition to effectively preparing the learner for long-term success. As the dedicated resource, this process involves multiple interactions, often over an extended period of time. It requires developing an advanced understanding of the lead and application process, of the systems and tools necessary for navigating and managing workflow and pipeline, and of how to help prospects make fully informed decisions on how to achieve their educational objectives.
