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The Associate Engineer, Desktop role is responsible for supporting all technology in the RSC. Key function of this role will be management of ticket volume escalated from Level 1 Corporate Support, onboarding/offboarding team members for key IT tasks, desk visits to resolve hardware issues, and troubleshooting with remote team members where necessary. Role also is responsible for managing hardware inventory used for refresh and new hires. Role will provide feedback to Desktop Engineering leadership on product and support strategy. This role is critical to maintaining the stability of IT Services within the RSC and for decision makers at the highest level of the organization.
