Associate Engagement Representative

Elwood Staffing•Lincoln, AL

About The Position

When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us! Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily. #powerthepurple General Purpose of an Associate Engagement Representative: You'll be responsible for purposefully and systematically building a true company culture of passion for prioritizing associates in all stages of the employment lifecycle. You must personally embody and emphasize a departmental culture of serving others, and you must work ardently to make Elwood Staffing the industry leader in associate engagement by creating programs and processes that make engagement an enjoyable, rewarding endeavor for everyone: our associates, our clients, and our company.

Requirements

Ability to travel between company branches and client facilities
Strong service-oriented attitude and demeanor
A passion for improving the working lives of our associates
Intermediate proficiency in Excel
Intermediate knowledge of survey methodologies and platforms
Strong written and oral communication skills
Strong ability to prioritize projects and meet deadlines
Process-oriented mind and commitment to continuous improvement
At least one year of experience in the staffing industry or in a talent management/employee engagement role

Responsibilities

Create and manage programs and processes that improve the associate's employment experience
Ensure that companywide communication and engagement activities are coordinated, timely, and scalable
Develop new and improve existing engagement outreaches that impact associates in all stages of the employment life cycle
Consult with clients and branches to create client-specific associate surveys
Define (and redefine) benchmark metrics
Heavy data analysis with emphasis on data visualization for users who are not analytically minded
Serve as a subject matter expert and consultant in all areas of engagement: knowledge of current workforce trends, important metrics to consider in different environments, creating and running surveys, adding new touchpoints, and making recommendations for change to existing processes or policies
Provide timely reporting to executive management
Provide tools and training so that branch leaders can implement their own initiatives
Serve as primary contact to address associate complaints and solve issues in real-time when Onsite Manager is out of the office