Associate Eligibility Specialist Navigator

Jefferson County•Golden, CO

1d•$22 - $24•Onsite

About The Position

JOB DESCRIPTION SUMMARY: Jefferson County invites you to apply for an Associate Eligibility Specialist Navigator. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. We are seeking a game changer, someone that loves what they do and is motivated to share their knowledge with those that they work with. The Associate Eligibility Specialist Navigator provides an advanced level of customer services and support to Human Services staff and clients. SCHEDULE: The position is a part-time in-office position. The schedule is Monday-Wednesday 8am-4:30pm. COMPENSATION: Hiring Range: $22.49- $24.17 USD Hourly Compensation will be determined based on education, experience and skills. BENEFITS: Please note that the employment status is Limited, part time (Fixed-Term) with an anticipated assignment end date of February 2027 and is not eligible for a benefits package.

Requirements

Education: High School Diploma, GED or equivalent certificate required.
Note: An equivalent combination of education and experience is acceptable.

Nice To Haves

Minimum of one year of experience in a high-volume, customer-facing or administrative environment (such as front desk, reception, call center, or public service setting).
Experience using CBMS or the ability to quickly learn and navigate multiple computer systems, databases, and workflow tools in a public-facing environment.
Experience in roles requiring a high level of accuracy when handling customer information, documentation, and data entry.
Skills, attributes, and that would lead to success in this role include: Strong customer service and critical-thinking skills with the ability to assess customer needs, provide clear guidance, and route requests appropriately in a busy lobby environment.
Excellent attention to detail and organizational skills, including the ability to pause and resume tasks accurately after frequent interruptions.
Ability to multitask and prioritize competing demands while maintaining professionalism, accuracy, and a calm presence.
Strong follow-up and communication skills to ensure customer needs are addressed and work is routed correctly.
Demonstrated commitment to public service and a passion for making a positive difference in the lives of customers and the community.

Responsibilities

Serve as the first point of contact for customers in the lobby, providing a welcoming, customer-centered experience while co-managing daily lobby flow and prioritizing walk-in needs.
Guide customers through lobby navigation, including check-in for appointments, use of kiosks and information windows, completion of applications, scheduling interviews, and accessing online services.
Provide general program information for public and medical assistance programs, required forms, and document checklists; ensure appropriate documents and resources are readily available to the public.
Assist customers with submitting applications, uploading documents, and ensuring applications are complete enough to be routed for eligibility processing (without making eligibility determinations).
Provide customer education and support to navigate through programmatic changes and requirements for public and medical assistance programs including SNAP, Medicaid, Colorado Works and Adult Financial programs.
Triage walk-in requests by identifying customer needs and alerting appropriate staff for face-to-face assistance, interviews, or complex case issues.
Scan and upload customer-provided documents into the workflow management system and route them appropriately to support timely processing.
Identify and report requests for medical accommodations, language assistance, or other access needs to the designated supervisor and coordinate support as needed.
Make referrals to internal programs, community partners, and additional agency services based on customer needs.
Maintain awareness of lobby safety, customer flow, and wait times, escalating concerns or issues to leadership as appropriate.
Work in a fast-paced, high-volume lobby environment requiring strong multitasking, communication, and organizational skills while maintaining professionalism, accuracy, and compliance with county and state policies.
Other duties as assigned.