Associate, EDI Operations I

BlueCross BlueShield of South Carolina•Columbia, SC

23h•Onsite

About The Position

Summary Processes written requests, manages logs supporting written requests and provides telephone support for first level calls. Assists team members with work functions. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. This role is located at 17 Technology Circle, Columbia, SC 29203. What You’ll Do: Provides telephone support and information via the info call tracking system, managing one or more customer service logs. Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes. Maintains expedient and accurate service levels in filling requests for EDI products and services. Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification. Oversees written and electronic requests relating to EDI. Prepares material for monthly audits and provides support in the audit process. Processes requests/responses received from other areas.

Requirements

Associate's in a job-related field.
2-years job related work experience
Good organizational, judgment, customer service, and both verbal and written communication skills.
Good spelling, punctuation, and grammar skills.
Basic math and computer skills.
Basic understanding of data analysis concepts.
Ability to handle confidential or sensitive information with discretion.
Knowledge of Microsoft office.

Nice To Haves

1-year of exposure to EDI concepts.
Good analytical skills.

Responsibilities

Provides telephone support and information via the info call tracking system, managing one or more customer service logs.
Ensures timely and accurate completion of requests about electronic data interchange (EDI) products and services, utilizing a relational database for tracking purposes.
Maintains expedient and accurate service levels in filling requests for EDI products and services.
Supports in set-up of electronic transactions, software, electronic remittances, and support of submitter testing certification.
Oversees written and electronic requests relating to EDI.
Prepares material for monthly audits and provides support in the audit process.
Processes requests/responses received from other areas.