About The Position

This position will support the Goodwill of San Antonio’s on-line commerce department by sorting and testing merchandise for on-line sales. Product research, listing on multiple on-line platforms, and the receiving and shipping of product is also part of this job function.

Requirements

  • High School Diploma or G.E.D., Some college or trade certificate in artistic or technical field
  • 3 years of experience in a service-driven environment required.
  • Highly organized and able to adapt quickly to changing priorities.
  • Excellent written and verbal communication skills.
  • Demonstrate necessary computer skills.
  • Handle fast paced environment with high levels of stress and remain flexible.
  • Analyze, evaluate situations, and develop alternatives for conflict resolution.
  • Proficient with spelling/grammar including use of abbreviations, definitions and item conditions
  • Knowledge of Microsoft Office programs: Excel, Word, Outlook, etc.
  • Must be able to meet the physical requirements of the position.
  • For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

Responsibilities

  • Pre-sort items using manual and electronic methods
  • Sort, identify, process, prepare, organize, and test items to be posted on on-line
  • Utilize tools to aid in item descriptions such as gram/weight scales, measuring tape
  • Clean and repair scratched media as needed
  • Specialize in individual, small-large lots/groupings, designer lots, themed lots, grab boxes/grab bags, as well as mixed lots and other misc. /specialty lots
  • Organize inventory
  • Consistently meet or exceed listing goals
  • Communicate with Supervisor / Manager to correct any problems that prevent items from being posted
  • Process returns and refunds
  • Assist with relisting and recycling of items
  • Keep accurate and efficient order of inventory items
  • Maintain regular, dependable attendance and punctuality
  • To accommodate business needs and objectives, other duties may be assigned by Team Lead or Manager.
  • Assure accuracy of identification, sorting, allocation and PPI (price per item) value
  • Ensure all totes and items received are sorted/identified accurately and properly on a consistent basis with a high level of accuracy and efficiency, including store allocation/location, date received/processed, weights and measurements
  • Communicate with Supervisor / Manager to correct any problems that prevent items from being posted online or shipped to customers
  • Process returns and refunds
  • Assist with relisting and recycling of items
  • Communicate with Supervisor / Manager when shipping and transportation procedures are not being followed
  • Accurately track critical metrics including budget reports, inventory data and customer satisfaction levels
  • Keep accurate and efficient order of inventory items
  • Record inventory items in spreadsheets

Benefits

  • personal and professional skills development programs
  • supportive health and well-being benefits
  • competitive base and bonus pay
  • savings plans
  • personal financial education
  • store purchase discounts
  • paid time off
  • leadership development
  • tuition reimbursement
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