Associate Director (Two Positions): Housing Operations OR Residence Life

Boise State University • Boise, ID

2d • $73,549 - $91,936

About The Position

Due to recent organizational structural changes, the addition of new positions, and an increased need for comprehensive staff and student support, we are seeking to fill two Associate Director roles. While each position has a distinct functional focus, both roles will work in close collaboration to ensure seamless integration between the Residence Life and Operations teams. Together, the Associate Directors will provide strategic leadership, enhance cross-functional coordination, and support a holistic residential experience for students while strengthening staff development and operational effectiveness. Job Summary: Associate Director of Housing Operations The Associate Director of Housing Operations provides leadership and strategic oversight for the operational functions of the housing department. This position supports the department’s mission by ensuring efficient, accurate, and student-centered housing operations while enhancing overall student support functions. The Associate Director oversees housing database management, occupancy planning and assignments, and camps and conferences operations. This role collaborates closely with campus partners to support strategic planning, policy development, and continuous improvement of housing systems and services. The Associate Director of Housing Operations supervises professional staff and plays a key role in departmental assessment, budgeting support, and operational decision-making. Job Summary: Associate Director of Residence Life The Associate Director of Residence Life provides leadership and strategic direction for the residence life program, focusing on student development, staff supervision, and community engagement. This position supports the department’s mission by enhancing student support functions and fostering engaging residential communities. The Associate Director oversees the selection, training, supervision, and professional development of residence life professional staff. This role contributes to strategic planning, policy development, and program assessment while collaborating with campus partners to support student success. The Associate Director of Residence Life supervises professional staff and plays a central role in advancing residential education initiatives and supporting a positive living-learning environment. Housing & Residence Life (HRL) is a department that accommodates approximately 3,000 students and staff across 10 on-campus living communities, which include traditional residence halls, suite-style, and apartment-style housing options. Our department is dedicated to supporting the academic and personal success of our residents. As we continue to grow and evolve, we aim to serve a broad range of students from across the region, including those from rural areas and those who are the first in their families to attend college. The mission, vision, and values of Housing & Residence Life guide our approach to supporting students and maintaining a strong, purposeful community. Housing & Residence Life “provides a vibrant residential experience that fosters learning, academic achievement, and meaningful relationships.” The support we offer residents during their time on campus is anchored in the following values: Community – Fostering collaboration, mutual support, intentional engagement, and a sense of connection Learning – Encouraging critical thinking, personal growth, and exploration Respect – Emphasizing empathy, consideration, and authenticity Our goal is to create a welcoming and secure living environment where students can thrive academically and personally.

Requirements

• Experience supervising professional staff in addition to knowledge of effective recruitment
• Administrative skills, including the ability to organize a variety of projects in all areas of the department
• Experience working in a professional position in housing and residence life
• Knowledge of student development theory to inform programs, services, policies and procedures
• Experience with professional staff recruitment, training & development
• Experience with housing database and occupancy management systems
• Bachelor’s degree or relevant experience plus 5 years experience including 1-year managerial experience.

Nice To Haves

• Master’s Degree in higher education, student affairs, or related field.

Responsibilities

• Responsible for the overall development and collaborative implementation of an on-campus housing operation where student-centered learning, success, and service are paramount.
• Lead staff in developing and tracking progress towards annual Objectives and Key Results.
• Responds to the needs and problems of residents and parents/family members in a conscientious, appropriate, and timely manner.
• Meets with students, investigates issues, and provides written follow-up to student concerns/complaints.
• Serve on 24-hour Admin on Call (AOC) (day, evening, holiday, and weekend) 365 days a year in rotation with other senior-level Housing and Residence Life staff supporting RDs on call and responding to various emergencies.
• Maintain budget oversight for areas of responsibility, prepare and allocate spending within assigned areas, demonstrate sound fiscal management practices, and ensure spending complies with Housing and Residence Life, University, and State policies/guidelines.
• Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Housing and Residence Life.
• Directly supervise Assistant Directors and indirectly supervise a team of other professional staff members.
• Other duties as assigned by the Director. This includes but is not limited to at least 40 hours per year for full-time employees dedicated to helping with broad divisional or institutional programs or initiatives that may be outside the department, such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.
• All other duties as assigned.
• Implements initiatives, programs, services, and expectations that are consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University.
• Oversees and audits all campus housing assignment and billing processes, including large, ongoing, and special assignments, as well as the housing database, including room changes, contract cancellations, and room accounts.
• Develops and implements improved housing operations and customer service processes based upon best practices and assessment.
• Oversee occupancy & Housing Database Management.
• Oversee departmental analytics efforts and data requests.
• Works with University General Counsel to update housing license agreements and other contracts knowledge.
• Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Residence Life, connecting all staff and focusing on relationship building, concepts of learning, and academic excellence.
• Lead and coordinate assessment and evaluation functions across Housing and Residence Life, ensuring collected data informs future decision making, strategies for changes to a curricular model, processes, policies, etc., that result in higher student satisfaction and learning.
• Cultivate effective and mutually supportive working relationships with members of the division and campus that further the strategic Objectives and key results of Housing and Residence Life.
• Assist in the planning, development, and implementation of fall, winter, and spring training for Residence Life professional and student staff.
• Address behavioral problems and emergencies, as applicable.
• Confront situations in which University and/or Housing & Residence Life policies and community standards may be violated, and assist live-in professionals, paraprofessionals, and staff members with resolving difficult confrontations.

Benefits

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 1,001-5,000 employees