Associate Director, Vendor Management

Cinqcare • Washington, DC

1d

About The Position

CINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient’s race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality—not a burden—every single day. Join us in creating a better way to care. The Associate Director of Vendor Management oversees vendors supporting operational, clinical, and administrative functions. This role ensures strong vendor performance, effective governance, and smooth onboarding/offboarding while partnering with cross functional teams to drive accountability, quality, and value. In partnership with internal teams and external stakeholders, this role ensures that vendor‑supported solutions are implemented efficiently, sustainably, and in alignment with contractual, regulatory, and organizational requirements. The Associate Director drives consistent implementation standards, supports smooth transitions into steady‑state operations, and contributes to broader operational improvements that strengthen CINQCARE’s delivery model. The Associate Director should embody CINQCARE's core values, including Trusted, Empathetic, Committed, Humble, Creative, and Community­Minded. At CINQCARE, we don’t have patients or customers – we have Family Members

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations, or related field.
• 5+ years of experience in vendor management, operations, project management, or similar.
• Strong contract comprehension, SLA monitoring, and vendor performance management skills.
• Proven ability to manage multiple external partners in a fast paced environment.
• Excellent communication, relationship building, and negotiation abilities.
• Analytical skills for interpreting performance metrics and operational data.

Nice To Haves

• Experience in healthcare or other regulated industries.
• Familiarity with vendor management frameworks or governance processes.
• Process improvement experience (e.g., Lean, Six Sigma, workflow optimization)

Responsibilities

• Manage day to day relationships with assigned vendors, serving as primary point of contact and ensuring clear, consistent communication.
• Monitor vendor performance against SLAs, KPIs, contract terms, and organizational standards; identify risks and lead timely issue resolution.
• Participate in onboarding, implementation activities, and cross functional readiness for new or transitioning vendors.
• Support contract review, renewals, and compliance activities in collaboration with Legal, Finance, and Operations.
• Maintain accurate documentation, including performance reports, decision logs, and escalation records.
• Conduct recurring vendor reviews (monthly, quarterly, or annual), preparing performance insights and recommendations.
• Identify opportunities to streamline vendor related workflows, improve efficiency, and reduce operational friction.
• Assist with budgeting, spend tracking, and forecasting for assigned vendors.
• Contribute to vendor management playbooks, processes, and governance standards across the organization.

Benefits

• Medical Plans: Two comprehensive options offered to Team members.
• 401K: 4% employer match for your future.
• Dental & Vision: Flexible plans with in-network savings.
• Paid Time Off: Generous PTO, holidays, and wellness time.
• Extras: Pet insurance, commuter benefits, mileage reimbursement, CME for providers, and company-provided phones for field staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level