Associate Director, U.S. Vaccines Contracting Customer Manager, Marketing

MSD•North Wales, PA

3d•Hybrid

About The Position

We are seeking a results-driven Customer Manager to support private-sector vaccine contracting. Reporting to the Director, U.S. Vaccines Private Sector Contracting, and working within the Contracting and Distribution Strategies team, this role will manage the Retail Pharmacy offerings for U.S. Vaccines. Key responsibilities: Lead preparation and contract readiness in Retail Pharmacy segment for future competitive and company vaccine launches. Plan and execute the evolution of the vaccine Retail Pharmacy contracts. Lead strategic and operational work to support innovative Retail contracting. Build and maintain financial models for scenario planning and competitive analysis. Partner with sales and field account teams to support contract implementation (including training and execution plans), ensure compliance with portfolio terms, and collaborate on tactics for account management and execution. Collaborate cross-functionally with Legal, Brands, Pricing, Operations, IT, Compliance and Finance to align commercial programs with business objectives and requirements. Monitor market trends, competitive activity, and customer needs to inform Retail pharmacy contract specific approach and response to competitive activity.

Requirements

Bachelor’s degree required; MBA or advanced degree preferred.
Minimum 5 years combined experience in field sales, product marketing and/or commercial operations.
Strong analytical skills and demonstrated experience in financial modeling.
Excellent communication, negotiation, collaboration, and problem-solving skills.
Account Management
Account Management
Adaptability
Agile Principles
Brand Marketing
Commercial Account Management
Commercialization
Creativity
Customer Insights
Financial Analysis
Financial Modeling
Healthcare Policies
IT Compliance Management
Market Access
Marketing
Market Research
Market Trends
Pricing Strategies
Product Management
Product Marketing
Promotions Management
Qualitative Analysis
Retail Pharmacy
Sales Support
Stakeholder Influence

Nice To Haves

Experience with contracts, pricing programs, or service agreements for vaccines or other buy-and-bill products.
Background in account management and familiarity with Retail pharmacy and/or IDN structures and provider market consolidation.
Knowledge of healthcare policy and trends affecting provider purchasing and access.
Proven ability to synthesize quantitative and qualitative analyses to shape strategic initiatives.

Responsibilities

Lead preparation and contract readiness in Retail Pharmacy segment for future competitive and company vaccine launches.
Plan and execute the evolution of the vaccine Retail Pharmacy contracts.
Lead strategic and operational work to support innovative Retail contracting.
Build and maintain financial models for scenario planning and competitive analysis.
Partner with sales and field account teams to support contract implementation (including training and execution plans), ensure compliance with portfolio terms, and collaborate on tactics for account management and execution.
Collaborate cross-functionally with Legal, Brands, Pricing, Operations, IT, Compliance and Finance to align commercial programs with business objectives and requirements.
Monitor market trends, competitive activity, and customer needs to inform Retail pharmacy contract specific approach and response to competitive activity.