Associate Director - Training & Field Execution

Verizon Communications • Basking Ridge, NJ

156d • $103,000 - $198,000 • Remote

About The Position

At Verizon, we believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives. By joining our team, you'll play a pivotal role in this mission, delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. This position will be a mobile worker with up to 25% travel. As the Associate Director - Training and Field Execution, you will lead a team of people leaders responsible for executing the strategic vision & plans you develop centered around training, communications, and execution of strategic initiatives in the field for the Value Indirect organization. Your organization will be responsible for creating & delivering training, developing resources, drafting & delivering communications, and ensuring front line sales associates deliver a positive overall customer experience in Value Indirect locations.

Requirements

• Bachelor's degree or six or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• High proficiency levels of Google Workspace knowledge with a particular command of Slides/Powerpoint design and creation.
• Excellent presentation skills including creating content and experience in presenting information to small and large groups from front line to executive-level.
• Ability to work in a cross-functional team environment and manage stakeholder expectations with changing and evolving roles and responsibilities.
• Self-motivated and able to work independently with minimal supervision.
• Willingness to travel up to approximately up to 25%.

Nice To Haves

• Project Management Professional (PMP) certification.
• Experience with program and/or project management.
• Experience in a role that involves strategy development and execution planning.
• Ability to manage multiple projects, learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment, and possess strong attention to detail.
• Experience working with external partners and/or vendors.
• Experience in the Verizon Value segment and/or Indirect Sales channel.
• Experience building new enablement tools/programs.
• Strong written and verbal communication and organizational skills, with proven ability to successfully communicate ideas and recommendations to all organizational levels.
• Experience driving sales, productivity, performance and results with the ability to influence without direct authority.

Responsibilities

• Build & execute on a strategic framework centered around sales & experience excellence in Value Indirect physical distribution.
• Lead a team of people leaders responsible for the execution of training, resources, communications, implementation, and customer experience strategy in Verizon Value Indirect channel.
• Lead and manage cross functional programs & projects from initiation to delivery, ensuring alignment with channel priorities & sales goals.
• Build and deliver strategic plans driving execution in the field centered around Value Indirect strategic initiatives and levers.
• Scope, define, and lead development of implementation plans, with end-to-end ownership of multiple complex projects and driving business priorities with limited oversight and direction.
• Effectively and proactively communicate project updates verbally and in writing to stakeholders, team members, and leadership to ensure all projects are aligned with established strategy.
• Develop credibility as a strong business partner and build relationships with key stakeholders.
• Lead and oversee post mortem reviews of achievements vs. strategic plans. Identify areas of improvement to drive better results.

Benefits

• Medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• Matched 401(k) savings plan.
• Stock incentive programs.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Parental leave, adoption assistance and tuition assistance.
• Newly hired employees receive up to 15 days of vacation per year, which grows with additional service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Telecommunications
• Education Level: Bachelor's degree