Associate Director, Training Delivery

First Command Financial Services • Fort Worth, TX

81d

About The Position

We are modernizing our training function, and this position will help bring that vision to life. This role is pivotal in executing a bold transformation: integrating digital learning, AI-powered coaching, and immersive in-person academies to deliver world-class training experiences that drive performance and growth. As a delivery expert, you will partner closely with subject matter experts across sales, product, and operations to translate their deep knowledge into engaging, learner-centered programs. You will apply adult learning principles to ensure every experience is relevant, actionable, and empowering. You will also play a key role in supporting and operationalizing the team's strategic vision-bringing structure, innovation, and excellence to every aspect of training delivery.

Requirements

• Bachelor's Degree (REQUIRED) in Finance or Financial Planning Specialization (PREFERRED)
• 5 years relevant experience to include: Large Group Instruction, Training, Teaching, and Financial Planning (8 years PREFERRED)
• Proven experience in corporate training environments, ideally within fast-paced, high-growth organizations undergoing transformation
• Expertise in adult learning theory, instructional delivery, and facilitation-both in-person and virtual
• Strong ability to synthesize SME knowledge into actionable, learner-centered formats
• Experience implementing digital learning platforms, virtual facilitation tools, and AI coaching technologies
• Strategic thinking with strong operational execution
• Exceptional communication and collaboration skills
• Comfort with ambiguity and a passion for building the new
• Experience launching training academies or certification programs
• Familiarity with AI coaching platforms or adaptive learning technologies
• Background in sales enablement or product training
• Passion for learner empowerment and transformation
• Must be able to simultaneously manage & prioritize multiple projects at various stages of completion
• Demonstrated expertise in adult learning principles and instructional design, combined with a strong sense of urgency and a practical understanding of how organizations operate.
• A sample portfolio of work is needed.

Nice To Haves

• Financial Planning Certification (CFP or CHFC) (PREFERRED)
• APTD (Associate Professional in Talent Development), CPTD (Certified Professional in Talent Development, OLC's IDP (offered by the Online Learning Consortium (OLC), the Instructional Designer Certificate Program (IDP)) (PREFERRED)

Responsibilities

• Execute Modern Training Delivery: Deliver high-impact learning experiences across digital platforms, virtual facilitation, in-person academies, and AI coaching tools.
• Translate SME Expertise into Learning Journeys: Collaborate with subject matter experts to transform complex knowledge into engaging, learner-friendly formats.
• Apply Adult Learning Principles: Ensure all training experiences are grounded in proven methodologies that prioritize relevance, interactivity, and real-world application.
• Support Strategic Execution: Partner with the team to operationalize and evolve the training delivery strategy, ensuring alignment with organizational goals.
• Modernize Delivery Infrastructure: Help implement and optimize digital learning tools, virtual facilitation platforms, and AI-enhanced coaching systems.
• Measure and Improve Impact: Use data and learner feedback to refine delivery quality, engagement, and business outcomes continuously.
• Cross-Functional Collaboration: Work closely with instructional design, product, sales enablement, and tech teams to ensure seamless integration of content and delivery.

What This Job Offers

• Industry: Administrative and Support Services
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees